What is Pan Pacific Privileges programme?
Pan Pacific Privileges is a loyalty programme designed to reward and recognise the hotel's frequent diners. Points are awarded based on dining spend and redeemable for rewards featured on the website.

Who can join the Pan Pacific Privileges membership?
The membership is open to any person aged above 21 years. Any local or overseas diner at Pan Pacific Singapore can enrol for the programme. By signing up as a member, it is deemed that express consent has been given to receive electronic communications on latest news, statement and promotions.

How do I enrol as a member?
Simply complete the enrolment form available at any participating restaurants and bar and submit it to a hotel associate. Alternatively register online via panpacific.com/singapore/diners. Please allow up to 10 working days for your Premium membership activation.

You can also request for an enrolment form if you email ppp.sin@panpacific.com or contact the Pan Pacific Privileges team at 6826 8294 during office hours (Mondays – Fridays from 8.30am – 6.00pm).

Is there an enrolment fee?
There is no enrolment fee for programme membership.

How do I earn Pan Pacific Privileges points?
Once enrolled, an account and card will be given to the member. Subsequently every dollar of your dining spend at the participating outlets earns 10 points for Premium member and 12 points for Prestige member. Membership card must be presented prior or at the point of bill settlement in order for points to be awarded.

Points are not earned for taxes, service charges, Pacific Dollars, redemptions, selected promotions, flower shop, any certificate, vouchers, discounts, breakfasts, tobacco, banquets (20 persons and above), The Atrium Deli, 10 at Claymore (Pan Pacific Orchard), Programme and Merchant Partners, in-room dining, mini-bar, weddings and catering-related dining.

Can I transfer my benefits or points to a family member or friend?
Pan Pacific Privileges' membership cards, accounts, benefits and points are non-transferable. The benefits are exclusively tailored for the members except for the "Privileged Room Rates", the "Book a second room at 50% off" benefits and selected redeemed rewards which are transferable with authorised documentation.

Is there an expiry date to the Pan Pacific Privileges membership and points?
Premium membership and points will remain active with a minimum of three visits at any participating restaurants and bar during the programme year from 1 January to 31 December. Prestige members need a minimum of six visits in order to re-qualify for the following programme year.

What will happen to my points if my membership expires?
Once the membership has expired, the accrued points in the account will only remain valid for redemption for the following three months, thereafter the remaining points balance is no longer valid.

What can I redeem with my points and how do I redeem?
Rewards redemption items are highlighted in the BENEFITS & REWARDS section on the website. You can download a copy of the redemption form available online, select your preferred reward and fax it to 6720 2528 or email ppp.sin@panpacific.com. Alternatively, you can request for a redemption form by emailing ppp.sin@panpacific.com or contacting the Pan Pacific Privileges team at 6826 8294 for assistance. Please allow up to 10 working days for the redemption to be processed.

What other Benefits do I receive besides reward points?
Members can enjoy a spectrum of benefits, please refer to the BENEFITS & REWARDS section on this website.

How do I qualify for the Prestige membership?
Accumulate $6,500 dining spend at the participating restaurants and bar within a programme year for an upgrade to Prestige membership.

For diners who spend $6,500 in a single bill within the programme year, they will be presented with an immediate invitation to Prestige membership along with the fixed one-time activation points.

Can I use my Pan Pacific Privileges card at any other Pan Pacific properties?
No, Pan Pacific Privileges is only exclusive to Pan Pacific Singapore.

Where can I earn points, which are the participating outlets or facility?
The participating restaurants and bar are Brunch, Global Kitchen, Hai Tien Lo, Keyaki and The Atrium. Rang Mahal, Zambuca and 10 at Claymore (Pan Pacific Orchard) are currently excluded.