Duty Manager

Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do.  In Australia, Pan Pacific Hotels Group owns and operates five hotels including Pan Pacific Perth which is the 2018 Winner/Finalist of the 2018 Hotel of the Year Awards. 

The Role

Pan Pacific Perth seeks a dynamic and personable Front Office Duty Manager. Reporting directly to the Front Office Manager this key role focuses on the delivery of exceptional service and memorable hotel experiences, to ensure guests leave more refreshed than when they arrived.


  • Providing outstanding service to exceed guest needs and enhance guest satisfaction
  • Supporting management to oversee the daily operation of Front Office and Service-One
  • Managing the adherence of House Policies and Procedures, including OH&S legislation

Talent Profile


  • Front Office experience within a 5 star environment
  • First Aid Certificate, Approved Managers licence and RSA licence (essential)
  • Eloquent communication skills: both verbal and written
  • Proficiency in spoken and written English
  • Proficiency in MS Office Suite and Opera PMS
  • Flexibility with working hours including nights, weekends and public holidays
  •  Immaculate personal presentation and grooming, suited to a 5-star hotel environment

How to Apply

At Pan Pacific, we provide dependable places to live, work and play by integrating warm people, thoughtful processes, intuitive design and integrity in everything we do. You will have peace of mind because this is where you find your balance.

Pan Pacific Hotels Group offers a competitive package, including dry cleaning and hotel discounts with our Global Alliance program as well as many other great local benefits.

If you share our values and are passionate about driving a strong culture of success, results driven and seeking to develop a career with a rapidly growing international hotel brand, then click apply now!

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