Guest Services Supervisor

Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do.  In Australia, Pan Pacific Hotels Group owns and operates five hotels including Pan Pacific Perth which is the 2018 Winner/Finalist of the 2018 Hotel of the Year Awards. 

The Role

Pan Pacific Perth seeks a dynamic and personable Guest Services Supervisor looking to expand their career in a 486 Room Luxury property. Working within the Front Office Management Team, this key role focuses on the delivery of exceptional service and memorable hotel experiences, to ensure guests leave more refreshed than when they arrived.

KEY RESPONSIBILITIES

  • Providing outstanding service to exceed guest needs and enhance guest satisfaction
  • Supporting management to oversee the daily operation of Front Office
  • Providing guidance and support to a large team of associates to achieve excellence in service delivery
  • Managing the adherence of House Policies and Procedures, including OH&S legislation


Talent Profile

WHAT WE’RE LOOKING FOR:

  • Fun, Vibrant and Highly interactive Person,
  • Highly focused individual who can lead a team and Provide exceptional service.
  • Eloquent communication skills: both verbal and written
  • Proficiency in Computer Technical Skills
  • Flexibility with working hours including nights, weekends and public holidays
  • Immaculate personal presentation and grooming, suited to a 5-star hotel environment

How to Apply

At Pan Pacific, we provide dependable places to live, work and play by integrating warm people, thoughtful processes, intuitive design and integrity in everything we do. You will have peace of mind because this is where you find your balance.

Pan Pacific Hotels Group offers a competitive package, including dry cleaning and hotel discounts with our Global Alliance program as well as many other great local benefits.

If you share our values and are passionate about driving a strong culture of success, results driven and seeking to develop a career with a rapidly growing international hotel brand, then click apply now!


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