Front Desk Supervisor

Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates five hotels including Pan Pacific Melbourne, which is conveniently located in the heart of South Wharf providing easy access to the Melbourne Convention and Exhibition Centre, Central Business District and key local attractions.

The Role

Our Front Desk team at Pan Pacific Melbourne are currently looking for an experienced and passionate Front Desk Supervisor to lead the team.

Reporting to the Front Office Manager, the successful applicant will have a positive attitude, be a fantastic communicator, and a natural team player who has the ability to multitask and maintain a high level of attention to detail under pressure.

The Successful Candidate will:

  • Lead the way in providing warm, professional guest service including service recovery
  • Ensure the smooth daily operation and coordination of the front desk
  • Work closely with other Front Office departments including Concierge, Service One and the Pacific Club Lounge
  • Take ownership for the continued learning and development of our Guest Service Agents

Talent Profile

Ideally, the Successful Candidate will have:

  • Previous experience as a Senior Guest Service Agent or Front Desk Supervisor
  • Great management and problem solving skills
  • Natural leadership qualities
  • Opera experience is preferred
  • Ability to speak a second language is advantageous

How to Apply

Pan Pacific Hotels Group offers a competitive package, including dry cleaning and hotel discounts with our Global Alliance program as well as many other great local benefits.

If you share our values and are passionate about driving a strong culture of success, results driven and seeking to develop a career with a rapidly growing international hotel brand, then click apply now!

Human Capital & Development Team
Pan Pacific Melbourne

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