Reservations Agent

Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates five hotels including Pan Pacific Melbourne, which is conveniently located in the heart of South Wharf providing easy access to the Melbourne Convention and Exhibition Centre, Central Business District and key local attractions.

The Role

  • Reporting to the Director of Revenue, the Reservation Agent is responsible for providing gracious & dependable hospitality during the reservations process. You will be driven to achieve accuracy, show strong collaboration with all team members and will be able to meet targets while optimising revenue. 

The successful Reservations Agent will:

  •  Work with the team to ensure a high level of product and system knowledge
  •  Ensure accuracy of all guest communications relating to Reservations
  •  Positively manage guest and client concerns
  •  Work in collaboration with Front Office to ensure company standards are adhered to
  •  Ensure all reservation enquiries are handled promptly, professionally and in an engaging manner
  •  Ensure compliance with the policies and procedure

Talent Profile

Ideally you will have:

  • Exceptional communication and interpersonal skills
  • Hotel industry experience is preferred
  • Solid Opera PMS experience

At Pan Pacific, we provide dependable places to live, work and play by integrating warm people, thoughtful processes, intuitive design and integrity in everything we do. You will feel peace of mind knowing this is where you will find your balance.

We are an equal opportunity employer offering a competitive package, including dry cleaning, duty meals and hotel discounts with our Global Alliance program as well as many other excellent local benefits.

How to Apply

Do you share our values and are passionate about driving a strong culture of success? Are you results driven and seeking to develop a career with a rapidly growing international hotel brand? If so then apply now.


Thank you,

Human Capital & Development Team
Pan Pacific Melbourne

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