Guest Service Agent (Communications Centre)

Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates five hotels including Pan Pacific Melbourne, which is conveniently located in the heart of South Wharf providing easy access to the Melbourne Convention and Exhibition Centre, Central Business District and key local attractions.

At Pan Pacific, we provide dependable places to live, work and play by integrating warm people, thoughtful processes, intuitive design and integrity in everything we do. You will have peace of mind because this is where you find your balance

The Role

Pan Pacific Melbourne is looking to appoint a Part-Time Guest Service Agent to service our guest contact &  inquiry experiences. 

The Successful Guest Service Agent Will:

  • Responsible for providing our guests with high quality service throughout their stay.
  • Be the first and last impression of the hotel for our guests and provide first class services and information throughout their stay.
  • Be able to work a rotating roster including AM & PM shifts and weekends. 
  • Have exceptional phone etiquette

Talent Profile

Ideally you will have:

  • Experience in a similar role in a fast paced environment
  • Excellent verbal communication skills
  • Knowledge of Opera
  • A genuine passion for hospitality and providing excellent customer service

How to Apply

Pan Pacific Hotels Group offers a competitive package, including dry cleaning and hotel discounts with our Global Alliance program as well as many other great local benefits.

If you share our values and are passionate about driving a strong culture of success, results driven and seeking to develop a career with a rapidly growing international hotel brand, then apply now!

Human Capital & Development Team
Pan Pacific Melbourne

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