Duty Manager

Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates five hotels including PARKROYAL Melbourne Airport, conveniently located adjacent Melbourne Airport. Featuring 276 guest accommodation rooms, over 1000 square metres of conferencing space and the Airo Restaurant & Bar, PARKROYAL Melbourne Airport is the perfect landing place.

The Role

The fun Front Office Team at PARKROYAL Melbourne Airport is currently looking for an energectic, supportive and inclusive Duty Manager to join our friendly team on a Full-Time basis. An excellent team player and leader, the successful applicant will be ready for a challenge and thrive in a fast-paced hands-on role.

In this role you will:

  • Report to the Front Office Manager 

  • Ensure a high level of guest satisfaction

  • Develop our team members to provide excellent, personalised guest service

  • Provide support and guidance to all departments in the absence of departmental managers

  • Respond to emergencies within the hotel, including acting as the Chief Fire Warden and First Aid Officer

  • Work a variety of shifts including morning and evening shifts, weekends and an occasional overnight shift



Talent Profile

Ideally you will have:

  • Experience in a Hotel Supervisor or Duty Manager role

  • A passion for the hospitality industry and a desire to grow your career within an International Hotel Brand

  • Demonstrated conflict resolution skills

  • A positive, team orientated approach with a passion for Creating Memorable Hotel Experiences

  • Demonstrated ability to multi-task and meet deadlines

  • Excellent written and verbal communication skills


How to Apply

If you share our values, are passionate about driving a strong culture of success, and are seeking to develop a career with a rapidly growing international hotel brand, then click apply now.

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