Front Office Manager

Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do.  In Australia, Pan Pacific Hotels Group owns and operates five hotels including PARKROYAL Melbourne Airport, conveniently located adjacent Melbourne Airport. Featuring 276 guest accommodation rooms, over 1000 square metres of conferencing space and the Airo Restaurant & Bar, PARKROYAL Melbourne Airport is the perfect landing place.

At PARKROYAL Melbourne Airport we celebrate people! We embrace individuality and empower our associates to make their own decisions, bringing out the best in people and at every occasion.

The Role

Reporting to the Rooms Division Manager, the Front Office Manager will be responsible for the operations of the department.

Talent Profile

The Successful Front Office Manager will be responsible for:

  • Recruitment, Development, Rostering and on-going support of a team of 25 
  • Monitor, analyse and respond to all guest reviews, ensuring feedback is acted upon
  • Assist in Front Office operations including check-in / check-out and duty manager shifts as required
  • Supporting the hotels' revenue and profit strategies
  • Ensuring hotel policies and procedures are followed

Ideally you will have:

  • Previous experience in a busy Front Office department as Assistant Front Office Manager or Front Office Manager
  • Excellent verbal and written communication skills
  • A passion for the hospitality industry & an eye for detail

How to Apply

Pan Pacific Hotels Group will provide a competitive package with great benefits that include dry cleaning, car parking, duty meals, & hotel discounts with our Global Alliance program and many other great local benefits.

If you're a results focused, friendly, driven individual who is passionate about developing a career with a growing international hotel brand, then apply now

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