Overnight Guest Service Agent

Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates five hotels including PARKROYAL Melbourne Airport, conveniently located adjacent Melbourne Airport. Featuring 276 guest accommodation rooms, over 1000 square metres of conferencing space and the Airo Restaurant & Bar, PARKROYAL Melbourne Airport is the perfect landing place.

The Role

PARKROYAL Melbourne Airport is looking to appoint an energectic, supportive and inclusive Overnight Guest Service Agent to join our bubbly Front Office Department on a Part-Time basis. 

In this role you will:

  • Reporting to the Hotel Duty Manager
  • Provide guests with high quality service throughout their stay
  • Assist guests with Check-In, Check-Out and Information Services throughout their stay
  • Create a great first and last impression of the Hotel 
  • Work a variety of shifts, including a rotation of day, weekend, and overnight shifts

Everything we do at PARKROYAL Hotels & Resorts – what guests can see, and can’t – is the service of our people. Recognition, Anticipation, Flexibility and going the Extra Mile are our service mantra. Because we want you to feel empowered to realise your full potential. At PARKROYAL, we find joy in ensuring that the best in us, brings out the best in you.

Pan Pacific Hotels Group can offer you an above award salary, laundered uniforms/dry cleaning allowance, free duty meals, free access to our onsite gym & pool, hotel discounts across the world with our Global Hotel Alliance program (www.gha.com), along with many other great local benefits!

Talent Profile

Ideally you will have:

  • Experience in a similar role in a fast paced environment
  • Excellent verbal communication skills
  • A genuine passion for hospitality and Creating Memorable Experiences!
  • A current driver's licence
  • Ability to work a rotating roster 
  • A fun & supportive approach to teamwork

How to Apply

If you share our values, are passionate about driving a strong culture of success, and are seeking to develop a career with a rapidly growing international hotel brand, then click apply now.


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