Duty Manager

Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates craft our culture and are the heart of our growing success. At PARKROYAL, we celebrate people! We embrace individuality and empower our associates to make their own decisions, bringing out the best in people and at every occasion. We are thrilled to be opening our newest PARKROYAL Property in Australia, PARKROYAL Monash Melbourne in April 2021.

The Role


PARKROYAL Monash Melbourne are currently looking for an experienced, energetic, and supportive Duty Manager to join our pre-opening team and lead the future Front Office team on a permanent full-time basis.


The successful applicant will have a positive attitude, be a fantastic communicator, and be a natural team player who has the ability to multitask and maintain a high level of attention to detail under pressure. This role will suit someone with experience and extreme passion for hotels & hospitality, who loves when every day is different from the next!


Reporting to the Front Office Manager, this rewarding role will see you:

  • Ensure a high level of guest satisfaction
  • Develop our team members to provide excellent, personalised guest service
  • Provide support and guidance to all departments in the absence of departmental managers
  • Respond to emergencies within the hotel, including acting as the Chief Fire Warden and First Aid Officer
  • Work a variety of shifts including morning and evening shifts, weekends and an occasional overnight shift
  • Manage Hotel operations within a fast-paced environment


Talent Profile

Ideally you will have:

  • Experience within a Hotel Supervisor position
  • Thorough understanding of Hotel operations
  • Demonstrated confidence in conflict resolution and service recovery
  • Excellent written and verbal communication skills - the ability to communicate effectively with all guests & associates
  • A positive, team orientated approach with a passion for mentoring, training and coaching 
  • A current First Aid Certificate 
  • A current Victorian Responsible Service of Alcohol Certificate
    At Pan Pacific Hotels Group, we provide dependable places to live, work and play by integrating warm people, thoughtful processes, intuitive design and integrity in everything we do.

    We are an equal opportunity employer offering a competitive package, including competitive salary, dry cleaning and hotel discounts with our Global Alliance program as well as many other excellent local benefits.


How to Apply

Join us in creating memorable experiences for our guests through PARKROYAL’s signature warmth and approachable service in this landmark destination! Apply now, or for more information on the available vacancies, please email careers.prmon@parkroyalhotels.com.


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