Director of Rooms

Located in the culturally-rich district of Kampong Glam, PARKROYAL on Beach Road is also in close proximity to business areas and shopping malls. Suntec Singapore International Convention & Exhibition Centre, Marina Bay Financial Centre and Changi International Airport are all easily accessible from our hotel.

The Role

Position Summary

To oversee the smooth operation, management and overall performance of the Front Office, Club Floor, Housekeeping and Concierge departments with input in the Revenue Management. 

 

Key Responsibilities

  • To be actively involved in the setting of budgets for departments within direct control.
  • Control in area of direct responsibility, all budgetary items, overheads and operating expenses.
  • Ensure that all quality, service and controls conform to established standards as set by the General Manager, as well as Pan Pacific Hotels Group (PPHG) policies and procedures.
  • Supervise all operational activities to ensure maximum guest satisfaction.
  • To develop and train all current and new Associates in providing unobtrusive, uncomplicated service.
  • Assist with recruitment and development of associates, counselling and disciplinary action, monitoring of staffing levels and payroll costs.
  • Adhere to company credit policies to ensure all revenue expected will be received.
  • The development, implementation and adjustment of all Standard Operating Procedures within your areas of direct control.
  • To be overall in charge of the GHA program and to ensure all associates are properly trained and the incentive program for enrolments is set up and managed.
  • Show clear and measurable results in the forward development of the department.  Measurement will be determined by PPHG Corporate Office on an annual basis and may be based on Guest Satisfaction, Owner Satisfaction, Associate Satisfaction, Financial results or other measurement systems as may be deemed appropriate.
  • Creatively drive and promote new ideas and concepts in guest service as guest needs and desires change.
  • Compile, Interpret and Analyse the overall budget process for Rooms, including accurate forecasting.
  • Ensure all Floats and cash handling procedures are adhered to within company standards and ensure the overall protection of the company’s revenue.

 

Talent Profile

  • At least 5 years experience in the operations of the Front Office/Housekeeping in 4-star or 5-star hotel background.
  • Preferably a Diploma or Degree in Hotel Management or equivalent.
  • Possess a full and comprehensive knowledge of the features, reporting and configuration of the Property Management System and ancillary systems.
  • Possess a strong knowledge and understanding of the Rooms Budget including compiling and interpreting budget expense and revenue lines.
  • Possess strong leadership, motivational and team building skills.
  • Must possess sound computational ability.

 

How to Apply

Please write in with your detailed resume to careers.prsin@parkroyalhotels.com 

*We regret to inform that only shortlisted candidates will be notified. 


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