Duty Manager

Located in the culturally-rich district of Kampong Glam, PARKROYAL on Beach Road is also in close proximity to business areas and shopping malls. Suntec Singapore International Convention & Exhibition Centre, Marina Bay Financial Centre and Changi International Airport are all easily accessible from our hotel.

The Role

  • Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
  • Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
  • Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort the VIPs to their rooms and ensure that the complimentary amenities are provided. 
  • On commencement of shift to check Log Book for messages and follow up actions.  Ensure keys in his custody are issued only to authorised personnel.  Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.
  • Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
  • Responsible for training of all reception staff including planning, organising and conducting OJT.
  • Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Assist to maximise revenue and occupancy from group allotments.

Talent Profile

  • At least 5 years’ experience as a Supervisor/Senior Front Office Receptionist, thoroughly familiar with front office reception functions is preferred.
  • Good knowledge of Opera system.
  • Should possess some supervisory skills

How to Apply

Please write in with your detailed resume to careers.prsin@parkroyalhotels.com 

*We regret to inform that only shortlisted candidates will be notified. 


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