Guest Service Agent

Located in the culturally-rich district of Kampong Glam, PARKROYAL on Beach Road is also in close proximity to business areas and shopping malls. Suntec Singapore International Convention & Exhibition Centre, Marina Bay Financial Centre and Changi International Airport are all easily accessible from our hotel.

The Role

The incumbent will check in/out guests according to hotel procedures. Attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction.

Talent Profile

Primary Responsibilities
 
  • Sell, register and assign rooms to incoming guests, ensuring that registration cards are filled up correctly. Check out departing guests as per procedures.
  • Perform cashiering and maintain a complete record of guests’ account.
  • Attend to all requests and requirements from guests promptly and handle complaints tactfully.
  • To ensure all guests preferences are met to the best of our ability and strive to “Make Guest Happy”.
  • Create a positive first impression to guests with regards to corporate image
  • Ensure all GHA Members are met up by Duty Manager and benefits are explained upon check in.

Talent Profile

  • Should possess GCE ‘O’ or ‘N’ level
  • Fluent in English is a must.
  • Customer service experience would be an advantage.
  • Able to work rotating shifts.
  • Related experiences may considered for higher appointment.

How to Apply

Please write in with your detailed resume to careers.prsin@parkroyalhotels.com 

*We regret to inform that only shortlisted candidates will be notified. 


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