Front Office Manager

Managed by the Pan Pacific Hotels Group, PARKROYAL COLLECTION Pickering, Singapore is an iconic hotel landmark with a stunning hotel-in-a-garden concept that incorporates energy-saving features throughout the building.

Our sustainable project design and green efforts have earned it numerous accolades including ‘World’s Leading Green City Hotel, 2019’ title at the prestigious World Travel Awards. The 367-room hotel offers uncomplicated, modern and efficient service and a team of hotel associates who find joy in real connections. 

The Role

Based at PARKROYAL COLLECTION Pickering, Singapore, we are looking for a passionate and energetic individual to join us as a Front Office Manager!

Reporting to the Director of Rooms, the Front Office Manager will need to ensure the smooth day-to-day operations of the Front desk; Concierge; Orchid Club and One Connect. He / She will have a direct line of authority over all the front office associates within the hotel and a liaison role with all other departmental managers, and will act as the main driver of guest engagement, GHA enrolment and upsell programs.

We will also need this talented individual to:

  • Welcome all VIP guests, solicit for feedback, address service and product issues diplomatically, and ensure that the general well-being of our guests are attended to courteously.
  • Be able to justify monthly expenses, ensure P&L is met and identify and rectify areas of shortfall by initiating new ideas/ways for efficiency and effective improvement.   
  • Identify and improve associate training needs; handle complaints or incidents/accidents; initiate upsell and membership recruitment strategies. 
  • Be responsible for maximising room revenue and profit through commercial room’s management and ensure a consistently high standard of customer service within the department.
  • Counsel, coach, and mentor individual associates as required, to drive initiative, performance and consistency.

 

Talent Profile

  • Has strong knowledge and understanding of the Rooms Budget including compiling and interpreting budget expense and revenue lines.
  • Possess comprehensive knowledge of the features, reporting and configuration of all Front Office PMSs.
  • Able to provide leadership in creating a cohesive, creative, effective team environment.
  • Possess strong motivational and developmental skills in working with all Associates of the hotel.
  • At least five years of progressive management experience in front office operations.

 

If this sounds like you, we welcome you to join us on a refreshingly different hospitality experience here at PARKROYAL COLLECTION Pickering, Singapore!

How to Apply

Please email your resume to chng.cheemeng@parkroyalhotels.com

We regret that only shortlisted candidates will be notified. 

Thank you for applying!


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