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Guest Service Agent

Pan Pacific Perth

POSITION SUMMARY

Expand your career with Pan Pacific Hotels Group. Our global footprint encompasses over 30 hotels, resorts and serviced suites with two internationally acclaimed brands PARKROYAL Hotels and Resorts and Pan Pacific Hotels and Resorts.

Pan Pacific Perth is recruiting for individuals to join our Front Office Team as Guest Service Agents with a passion for delivering top quality guest service.

Reporting directly to the Duty Manager this roles focuses on the delivery of exceptional service, to ensure guests leave more refreshed than when they arrived.
From the initial contact at check in to the guest's departure, Guest Service Agents handle all guest needs and requests efficiently, effectively, courteously and professionally, ensuring a high standard of service is maintained at all times.

KEY RESPONSIBILITIES

Providing a seamless, five-star arrival and departure experience for hotel guests
Delivering an inviting and efficient touch point for hotel guests throughout their stay
Adherence to House Policies and Procedures, including OH&S legislation

TALENT PROFILE

Outstanding attitude, personality and people interaction skills
Eloquent communication skills, both verbal and written
Immaculate personal presentation and grooming  
Proficient in spoken and written English and ability to engage with guest
Flexibility with working hours
Technical training will be provided

HOW TO APPLY

Interested applicants, please email a detailed resume stating your contact number(s)to careers.ppper@panpacific.com
We thank all applicants for their interest however only shortlisted candidates will be notified.


Position Title

Guest Service

Posted

4 May 2018

Closes

4 July 2018

Country/Region

Australia

Location

Pan Pacific Perth

Department

Front Office and Guest Services


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