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Catering & Events Sales Manager

Pan Pacific Vancouver

Position Summary

Located in beautiful downtown Vancouver, British Columbia, the Pan Pacific Vancouver is a luxurious Canadian iconic hotel towering over the Pacific Ocean with 23 stories of architectural beauty.  The waterfront property eloquently boasts panoramic views of the Harbour Mountains, Stanley Park and the city skyline, like no other in the city.  One of Vancouver’s leading hotels, the Pan Pacific Vancouver consists of 503 spacious guest rooms, over 42,000 square feet of event space, and offers a wide selection of modern hotel amenities including two waterfront restaurants.  The new Pacific Club, a Hotel within a Hotel concept, provides the extra comfort and personalized and intimate experience with 39 suites including 5 ultra-luxury suites.

We are currently recruiting for a driven sales individual to join our team as a Catering & Event Sales Manager. This opportunity will focus on delivering outstanding guest service and increasing financial profitability.  The incumbent will be responsible for developing market segments by soliciting new clients to utilize the Hotel’s event facilities and food and beverage options.  

About You:

You are a focused sales individual with a can-do attitude.  Your strong communication skills allow you to build solid relationships and your guest service skills allow you to close opportunities.  You are driven to deliver a WOW product to our guests and continuously strive to exceed expectations.  You are self-motivated and enjoy prospecting to build a strong network.  Your experience and knowledge within the catering and event sales market make you an ideal candidate for this position.  

About Us:  

We are an enthusiastic, driven and seasoned team who takes pride in what we do.  We work hard and value a team approach to provide the best guest service. We not only create memories for our guests, but for our employees too, and have fun at various team building activities throughout the year.  Pan Pacific Vancouver offers competitive compensation including a comprehensive benefits package and pension plan, hotel perks and a positive and enjoyable work environment.  


Key Responsibilities

The key responsibilities of the Catering and Event Sales Manager include but are not limited to: 

  • Achieve all catering and event sales goals as it relates to personal and team productivity as agreed for the year and to meet the hotel budget.
  • Proactively solicit new business and manage relationships with existing and lost business accounts, to meet/exceed revenue goals and expand the Hotel’s client base through various mediums. (This includes but is not limited to telephone solicitation, outside sales calls, tradeshows and travel functions, site inspections, written communication, the web and social media).
  • Practice professional account qualification on a consistent basis (e.g., measure budget needs, date flexibility, space requirement, competitive information etc).
  • Identify business trends and marketing opportunities that can improve hotel performance following hotel performance and short-term forecast in need periods. 
  • Create excellent guest and client relationship through attention to detail; follow through with a personalized touch, empathy for customer perceptions and needs and responds in a timely manner.


Selection Criteria

The successful candidate will be a committed, results-driven professional that has the ability to build strong relationships and can deliver on goals through skilled negotiations with new clients. This position will require the candidate to work independently and within a team environment and will be a strong communicator.

Qualifications and Technical Experience

  • Minimum two (2) years in a dedicated sales professional capacity in a hotel environment with a proven track record of achieving revenue goals.  
  • Experience in developing sales strategy and achieving revenue goals. 
  • Excellent oral & written business communication and interpersonal skills.
  • Computer Skills - Demonstrated ability with regard to computer skills, including an intermediate level of Microsoft Office Suite, proficiency with e-mail, internet and data base applications. Experience using hotel programs is preferred but not essential. 
  • Must have the flexibility to incorporate travel, evening and weekend work into their lifestyle; must have valid driver’s license and vehicle.


How To Apply

Please submit a cover letter explaining your motivation for the position and how you meet the selection criteria along with a current resume. All application documents are to be submitted via the following link: APPLY HERE

Please note: Applicants who do not already have legal permission to work in Canada will not be considered.

The Pan Pacific Vancouver thanks all interested applicants and advise that only those candidates selected for an interview will be contacted.

Fraud Warning

There have been recent and ongoing fraudulent activities involving soliciting individuals and their personal details for employment using various internet based e-mail accounts that use the Pan Pacific Vancouver name (or variations of the Hotel name) without authorization.  Individuals are asked to provide copies of their personal identification and to send money in order to process the application. These offers are fraudulent and the Pan Pacific Vancouver does not ask for any monies or payment in any form from applicants at any time during the recruitment or employment process. We recommend that you do not disclose your personal or financial details to anyone you do not know.

The Pan Pacific Vancouver and Pan Pacific Hotels Group has not authorized this form of communication and no such recruitment program is being offered or sanctioned by our company. Pan Pacific Hotels Group has notified the authorities to investigate.

If you receive an offer of employment but are unsure if it is legitimate, please contact careers@panpacificvancouver.com

If you have been a victim of this fraudulent activity, please contact your local police department to report the matter.

Position Title

Catering & Events Sales Manager


20 October 2017


20 November 2017




Pan Pacific Vancouver


Sales and Marketing

Work Availability

Weekdays and as Business Requires (this includes weeknights and weekends)

Job Type

Full Time, Salaried

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