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Chief Concierge

Pan Pacific Tianjin

Position Summary

  • Oversees and directs all aspects of the Bell service and Transportation service operations

    Lead the coordination of any guests’ needs, special requests, and inquiries to ensure superior service and value for our guests.

Essential Duties and Responsibilities – (Key Activities of the role)

  • Supervise and direct Bell Desk activities and Bell Staff

  • Supervise and direct Transportation Team activities and Transportation Staff

  • Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail

  • Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests

  • Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits

  • Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean

  • Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management

  • Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times

  • Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

  • Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently

  • Handle problems associated with guests and liaise with department heads or executive management in the absence of the Guest Care Services Manager.

  • Works with Superior and Human Resources on manpower planning and management needs

  • Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

Key Responsibilities

Number of employees supervised

Direct       Concierge / Bell Captain   

Indirect     N.A.

Annual Operating Profit/Payroll Budget
Department Budget

Key Metrics

  • Department Budget

    Guest Satisfaction Survey

Decision Making Responsibilities (Decision Rights)

  • Department Budget

  • Matters pertaining to Bell Services and Transportation Services operations

  • Within the authority as assigned for Hotel Band 6 role

The above key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work  requirements  that maybe inherent in the job.

Talent Profile

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

  • Good writing skills

  • Proficient in the use of Microsoft Office and Front Office System

  • Problem solving, motivating, organizational and training abilities

Qualifications
Diploma  in Hotel Administration, Hotel Management or equivalent

Experience
2 years experience in concierge or related discipline with 6 months in a supervisory capacity, or an equivalent combination of education and experience. 

We thank all applicants for their interest however only thoseselected for an interview will be contacted.


Position Title

Chief Concierge

Posted

8 July 2014

Closes

8 September 2014

Location

Pan Pacific Tianjin

Department

Front Office and Guest Services


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