Pan Pacific Tianjin
Oversees and directs all aspects of the Bell service and Transportation service operations
Lead the coordination of any guests’ needs, special requests, and inquiries to ensure superior service and value for our guests.
Essential Duties and Responsibilities – (Key Activities of the role)
Supervise and direct Bell Desk activities and Bell Staff
Supervise and direct Transportation Team activities and Transportation Staff
Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail
Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits
Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean
Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management
Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times
Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
Handle problems associated with guests and liaise with department heads or executive management in the absence of the Guest Care Services Manager.
Works with Superior and Human Resources on manpower planning and management needs
Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
Number of employees supervised
Direct Concierge / Bell Captain
Annual Operating Profit/Payroll Budget
Guest Satisfaction Survey
Decision Making Responsibilities (Decision Rights)
Matters pertaining to Bell Services and Transportation Services operations
Within the authority as assigned for Hotel Band 6 role
The above key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that maybe inherent in the job.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Good writing skills
Proficient in the use of Microsoft Office and Front Office System
- Problem solving, motivating, organizational and training abilities
Diploma in Hotel Administration, Hotel Management or equivalent
2 years experience in concierge or related discipline with 6 months in a supervisory capacity, or an equivalent combination of education and experience.
We thank all applicants for their interest however only thoseselected for an interview will be contacted.