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Guest Relations Officer

Pan Pacific Orchard, Singapore

Position Summary

Reporting to shift Duty Manager, the successful candidate will be responsible for providing all front desk duties (checking in / checking out) for all arrivals as well as departures.

Key Responsibilities

  • Ensure checking-in and out is done promptly and efficiently in accordance to the procedure of the Hotel
  • ‘Sales attitude’ should be adopted at all times and maintain an awareness of all sales opportunities within the Hotel to maximize the revenue
  • Should at all times deliver the highest level of professionalism to all guest in the Hotel
  • Ensure that all guests’ requests are followed up in accordance with laid down procedures
  • Knowledgeable of all Hotel’s Facilities, Amenities, Privileges and features
  • Maintaining and securing of all information relating to guest and associates in the Hotel
  • Build rapport with guests to encourage repeat business


Talent Profile

  • Candidate must possess at least a Degree or Diploma in Hospitality Management/ Tourism Management or equivalent
  • At least 1 year(s) of working experience in similar capacity is much preferred
  • Perform tasks independently or with minimum supervision
  • Maintain highest standards of professionalism, ethics, grooming and attitude towards internal and external customer
  • Demonstrate a good working relationship with other departments with a high level of communication


We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Position Title

Guest Relations Officer


24 February 2015


31 March 2015




Pan Pacific Orchard, Singapore


Front Office and Guest Services

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