{"propertycode":"", "bookingdayusetype":"CORP", "bookingdayusecode":"DAY"}
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Telephone Operator

Pan Pacific Orchard, Singapore

Position Summary

The successful candidate is responsible for ensuring all communication relating to the hotel is efficiently expedited in accordance with the specified standards.

Key Responsibilities

  • Ensure the correct operations of the switchboard to initiate a fast and efficient transferring of internal and external calls.
  • Ensure a high level of customer service is consistently maintained.
  • Ensure all callers are connected to the correct extension number.
  • Ensure and maintain the security of information relating to guest, customers and associates in the hotel.
  • Ensure all guest requests including wake-up calls, handling in-coming faxes, follow-ups on task/service request via the FCS e-Connect system, restaurant reservations and courtesy calls to guest are speedily executed and in accordance with hotel procedures.
  • Maintain the service level and knowledge of room service menu and use of proactive selling techniques.
  • Ensure a high level and product and services knowledge of the hotel and local area.
  • Ensure the Service One Manager is kept fully aware of any relevant feedback from either customers or other department.
  • Be familiar with all hotel emergency, fire and security procedures. 

Requirements

  • Previous hotel experience preferred. However, fresh graduates are welcome to apply
  • Able to work independently
  • Proficient in English to articulate themselves professionally in guest interactions
  • Proficient in Microsoft Office
  • Willing to work shift hours, public holidays and weekends 

How to Apply

Please submit a cover letter explaining your motivation for the position and how you meet the selection criteria along with a current resume. All application documents are to be submitted via the Careers page or to email - careers.ppsgo@panpacific.com

We apologise that only shortlisted candidates will be notified.


Position Title

Telephone Operator

Posted

9 May 2017

Closes

31 May 2017

Country/Region

Singapore

Location

Pan Pacific Orchard, Singapore

Department

Front Office and Guest Services


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