Hotel Policy | Pan Pacific Toronto

Since reopening we have not ramped up all of our usual services, unfortunately this includes our Restaurants, Lounge, In-Room Dining, Valet Service, Bell Desk, Dry Cleaning. We certainly do hope to be able to welcome you back to a full-service hotel in the near future.

Hotel Policy





Minimum Age for Check-in

Guests must be 18 years of age to check-in to the hotel.

Rates Policy

Rates are subject to 13% HST and 4% MAT.

Child Policy

Children under the age of three years old are allowed to share the room without additional charges using existing bedding. Maximum of one extra bedding is allowed in a room with an additional CAD30 per night, plus taxes.

Rollaway Beds

A rollaway bed can be placed in King rooms for an additoinal fee of CAD30 per night, plus taxes.

Baby Cot/Crib Hire

Complimentary upon request (subject to availability).

Breakfast Pricing

Buffet breakfast is CAD28 ++ per adult, and CAD12 ++ per child (4 to 12 years old).

Parking Fee

Self-parking is available at CAD18.00 including HST per vehicle per night.

Valet Parking

Valet parking is CAD25, plus HST per vehicle per night.

Payment Types

The Hotel accepts Visa, Master, American Express, JCB, Diners, and Union Pay. All reservations must be guaranteed by credit card. Guarantee/Deposit policies may vary by rate, please check individual rates for specific guarantee/deposit policy. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel.


The hotel is wheelchair accessible, with entry ramps, handicap-friendly guestrooms (subject to availabilty), restrooms, and lift access to every floor.

Smoking Rooms

The hotel has a non-smoking policy.

Cancellation Policy

For changes or cancellation, advance notice of 48 hours (local time) prior to arrival is required to avoid first night charge including taxes and fees. The same charge of first night including taxes and fees applies for a no-show. Cancellation and no-show policies may differ by rates, please check the terms and conditions when booking. 

Pet Policy

Pet-friendly rooms are subject to availability and will accommodate only one pet, either a dog or cat of maximum weight of 50 pounds with an applicable fee of CAD50.00 plus HST for a maximum of 5 nights stay.  Additional charge of CAD10.00 plus HST per night will apply for extended stay.