Hotel Policy

Check-in

4:00pm

Check-out

12:00pm

Rates Policy

Rates are subject to taxes and fees of 17.5%.

Child Policy

A maximum of two children under the age of 12 years old are allowed to share the room without additional charges using existing bedding.

Please note: Guest must be 19 years old or older to reserve a guestroom or suite.

Pet Policy

CAD 40 per stay, CAD 15 for additional pet per stay; maximum two pets per room or suite. 

Rollaway Beds

Rollaway beds can be placed in limited selected room categories and subject to availability.

Baby Cot/Crib Hire

Complimentary upon request (subject to availability).

Breakfast Pricing

A' la carte menu and buffet breakfast is available at Oceans 999 restaurant. Buffet breakfast is at CAD 34 per adult and CAD 17 per child (ages six to 12 years old).

Airport Shuttle

Please contact our Concierge Team to arrange for limousine service at special rates.

Valet Parking

Valet parking is chargeable at CAD 49 per day, with in and out privileges. For further information on our parking facilities, please click here.

Payment Types

The Hotel accepts Visa, Mastercard, American Express and Diners. Please note that the Hotel does not accept bookings made by debit card. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel.

Accessibility

The Hotel is wheelchair accessible.

Non- Smoking Hotel

The Hotel has a no-smoking policy within its public areas, meeting space, food and beverage outlets, patio terrace, pool deck, guestrooms and suites.

Advance Purchase

Please note that reservations for advance purchases are strictly non-refundable. In the event of a refund approved by the hotel management due to unforeseen circumstances, the Hotel will not be held responsible for any foreign currency exchange loss or transaction fee by the issuing bank.