Hotel Policy





Rates Policy

Rates are subject to 10% Service Charge and 6% Goods and Services Tax (GST). Effective 1 September 2017, an additional Tourism Tax of RM10 per room per night will apply for non-Malaysian guests upon check-in.


An additional fee will apply should a rollaway bed be required.

Child Policy

Children under 12 years old are allowed to share the room without additional charges using existing bedding.

Rollaway Beds

Rollaway beds are available in the Hotel (except for Superior and Orchid Club rooms).

Baby Cot/Crib Hire

Complimentary upon request (subject to availability).

Breakfast Pricing

Buffet breakfast at Chatz Brasserie is at RM52 nett per adult and RM26 nett per child (aged four to 11 years old) per meal.

Airport Shuttle

Arrangement can be made with the Hotel for airport shuttle. Click here for further information.

Parking Fee

Complimentary parking is available for up to a maximum of two vehicles per room, per stay. Click here for further information.

Valet Parking

Valet parking is at RM28 per registered hotel guest. Click here for further information.

Payment Types

The Hotel accepts Visa, Master, American Express and Union Pay.


The Hotel has a driveway ramp, a handicap-friendly guestroom and restrooms, and lift access on every floor.

Smoking Rooms

The Hotel has a no-smoking policy. However there are designated areas along the walkways near the hotel entrance should guests wish to smoke.