Arrival Experience & Public Spaces

• Guests will arrive at the property and access the building via automatic touchless doors.
• We use paperless check-in that requires that the named guest provide their photo ID and the same credit card in their name that was used to book the reservation.
• Until further notice we encourage guests not to use cash as payment.
• Protective screens are installed at the check-in desk.
• Express check-out is encouraged to limit contact.
• Hand sanitizers are available throughout our public areas.
• Self-parking is available to guests. 
• We have enhanced the frequency of sanitization of all touchpoints throughout the hotel.

Rooms & Housekeeping

• Our outsourced housekeeping contractors Luxxe, have increased frequency on cleaning, sanitizing and disinfecting throughout all public areas and guest rooms, based on COVID Safe guidelines prescribed by Safe Work Australia.
• There is an increased cleaning scope and frequency of cleaning in public areas, with particular focus on high touch points.
• Prior to any guest arrival, single-use items are replaced, and every dish/utensil/ are cleaned between guest stays.

Food & Beverage

BAR 30 & Bistro & TABLE 30

• All tables are cleaned and sanitized before and after every use.

Associates

• Every associate has undergone COVID-19 related training and is expected to maintain the highest standards of personal sanitization and handwashing protocols.
• Associates are asked not to be on any premises if feeling unwell.

Cancellation Policies

For Existing Bookings

Please refer to the specific rate’s terms and conditions for more details. Changing the stay dates on any reservations may result in different pricing.

For New Bookings

Plan and book any future travel with peace of mind as you stay at any of our Pan Pacific, PARKROYAL COLLECTION or PARKROYAL hotels, resorts or serviced suites.

• Flexible Rate: Enjoy the flexibility to change or cancel your reservation when booking direct with the hotel.

• Advance Purchase Rate and Non-refundable Rate: Please refer to the specific rate’s terms and conditions for more details.

• Limited Time Offers/Flash Sales: Follows specific offer's cancellation and advance payment policies only.

• Pan Pacific DISCOVERY Members Rate: Please refer to the specific rate’s terms and conditions for more details.

Changing the stay dates on any reservations may result in different pricing. We appreciate you choosing PARKROYAL Parramatta and we look forward to welcoming you. If you have any questions or need help with your travel planning, please call us directly on +61 2 9689 3333 or email enquiry.prsyp@parkroyalhotels.com.

Find out more on our global hotel group initiative, Pan Pacific Cares.