Hotel Policy at PARKROYAL Penang Resort | Hotel Stay Policy

Hotel Policy

Check-in

From 3:00pm

Check-out

12:00pm

Rates Policy

To align with the Malaysian Government’s announcement of the waiver of the taxes, all rates are subject to 10% Service Charge, 0% Sales & Service Tax  (SST) and Local Government Fee of MYR 0 per room, per night. Rates are quoted in Malaysian Ringgit (MYR).

For stays from 1 January 2022, all room rates are subject to 10% Service Charge, 6% Sales & Service Tax (SST), and Local Government Fee of MYR 3 per room, per night. A Tourism Tax of MYR 10 per room, per night for foreign passport holders will be collected upon check-in. 

Child Policy

A maximum of two children under the age of 12 years old are allowed to share the room without additional charges using existing bedding. If extra beds for the children are required, we provide rollaway bed inclusive of breakfast starting from an additional MYR 130 per room, per night for selected room types only.

Extra Persons

Superior Room and Premier Seaview Room can accommodate maximum of two persons. For Deluxe Room, Deluxe Seafacing Room, Lanai Suite, Pulau Pinang Suite and Francis Light Suite, a third person will be subject to an extra person charge of MYR 130 inclusive of extra bed and breakfast. (Price is subject to 10% Service Charge and 0% Sales and Services Tax and subject to change without prior notice).    

Baby Cot/Crib Hire

Complimentary for a maximum of one child under two years old upon request (subject to availability).

Breakfast Pricing

Buffet breakfast at Cinnamon Asian Kitchen is at MYR 75 per adult and MYR 38 per child (aged six to 12 years old). Prices are inclusive of 10% Service Charge and 6% Sales and Services Tax (SST). Prices are subject to change without prior notice.

Taxi Services

The Resort recommends using only the red and white or blue taxi services. For your safety, please avoid illegal and unlicensed vehicles and touts that are around the Resort.

Parking Fee

Complimentary parking is available up to maximum of one vehicle per room, per stay. 

Payment Types

The Resort accepts Visa, Master, American Express, Union Pay and E-Wallets (Grab, Touch 'n Go, Boost, MCash, Alipay and WeChat Pay).

Accessibility

The Resort has a driveaway ramp, wheelchair access facilities at the public areas and lift access on every floor. Handicapped-friendly guestrooms are also available. Advance request is required.

Smoking Rooms

The Resort has a no-smoking policy. However there are designated areas at the hotel entrance and some parts of the garden should guests wish to smoke. Shisha, e-cigarette, cigar and vape and any other form of smoking are also prohibited.