Dear Pan Pacific Vancouver,
The events coordinator – Gail – was so helpful and very professional. We had two large, scenic rooms; one to hold the ceremony, one for the reception. Each room was meticulously cared for, with the addition of incredible views of the North Shore mountains and Burrard Inlet. The staff were so kind and so helpful. The service was flawless. We chose our menu from the hotel as well and, judging from the responses of our guests, the food was enjoyed by all! Most of our guests also stayed at the Pan Pacific for two nights and I received nothing but good compliments about the quality of the rooms and the housekeeping staff.
My husband and I were so impressed with the Pan Pacific Vancouver that we come back there to eat at the wonderful Five Sails restaurant for our anniversary. I cannot thank the staff, and especially Gail, enough for making our wedding day so memorable and so enjoyable!
George and Santi
We finally got a chance to get back to you.
The venue, food, and décor was perfect! We received plenty of wonderful compliments regarding the food and venue for our wedding from our guests, and they love every aspect of the hotel. All of the hotel staff were extremely polite and helpful at all times on Sunday to help us make our special day even more magical.
We cannot thank enough for your time and commitment to our event, you certainly helped make it memorable. We loved our guest room... you are the best Gail!
Helen and Freeman
My husband and I cannot thank Gail, and the rest of the staff at the Pan Pacific, enough for everything they did to make our wedding day so special. It really was everything we hoped for and more!
We initially chose the Pan Pacific because it’s an elegant venue with beautiful views from the conference suites. However, what impressed us even more was the service we received.
From the moment we booked with the Pan Pacific, Gail was readily available to answer any questions we had, which put our minds at ease throughout the entire planning process. Whether she was showing us table overlays or offering suggestions on the menu, she made us feel important and valued.
On our wedding day her team continued in this fashion and went above and beyond to ensure our day ran smoothly and that we and our guests were happy. Months later, our guests are still talking about what an amazing day it was, and my husband and I would not change a single detail. – Krista and Neal
Krista and Neil
"Best in Vancouver"
Review by Andrea Y on Tripadvisor
My husband and I just had our wedding at the Pan Pacific, taking over a year to plan our special day. We worked closely with Stacy, the Catering Manager, and I seriously believe she is the best in the city. Attentive, kind, professional, friendly, Stacy took all of our concerns into consideration and delivered big time. The catering team was incredible, we constantly received compliments that this was the best wedding food that our guests had ever had. And the service all around in the hotel, from front desk to concierge to in-room dining to the bellmen, was phenomenal. The hotel is absolutely world class, you couldn't ask for a better place to celebrate your special day. If you are considering booking a wedding, go here!
"Best location, food and service for the wedding"
Review by Liting Chan on Tripadvisor
I had a pleasure planning and producing a wedding for an intimate weddings with about 40 guests. Most of the guests flew in from Asia and the couple only had 8 weeks to plan their wedding. The big challenge was to find their dream venue. Luckily, we called Pan Pacific Hotel and Melissa answered the phone right away. She even showed us the venue 1 hour after our initial phone conversation. She moved her meeting to accommodate us.
What customer service.
Since my clients are looking for an outdoor place, their roof top had beautiful mountain, ocean view. And the price was very reasonable. With such location and an iconical landmark, we were extremely excited for working with Pan Pacific.
What impressed us most while planning the wedding was the customer services: from the marketing and sale, to menu tasting, to banquet manager who assists us on the wedding day of. Even after the wedding, all the questions were answered promptly. They offered great advice and the guideline for the concerns we had.
The food was very delicious. We constantly heard the guests comment: "Yum, the food was really good through out the reception" What else can you ask for when it comes to a perfect venue for the dream wedding? My clients and their family and friends were super satisfied with the venue.
And as a wedding and event planner, I won't be hesitated to recommend Pan Pacific to anybody.