Pan Pacific Hotels Group wins a record 15 awards at TripAdvisor Travellers’ Choice Hotels 2016

Pan Pacific and PARKROYAL properties in Singapore and Malaysia make it to Top Hotels, Best Service, and Luxury lists

Pan Pacific Serviced Suites Orchard, Singapore

Singapore, 28 January 2016 – Pan Pacific Hotels Group (PPHG) is delighted to announce that six of its properties – Pan Pacific Serviced Suites Orchard, Singapore, Pan Pacific Serviced Suites Beach Road, Singapore, Pan Pacific Singapore, Pan Pacific Orchard, Singapore, PARKROYAL on Pickering and PARKROYAL Serviced Suites Kuala Lumpur – have been ranked among the top hotels in Singapore and Malaysia at this year’s TripAdvisor Travellers’ Choice Hotels awards. This year, our properties won a record total of 15 awards, reflecting the recognition and brand loyalty that the Pan Pacific and PARKROYAL brands are gaining worldwide.

Now in its 14th year, the annual awards have recognised 7,000 properties across 97 countries in eight regions around the world. Determined by millions of reviews and opinions collected in a single year from TripAdvisor travellers worldwide, the Travellers’ Choice winners bear the hallmarks of remarkable service, quality and value.

Pan Pacific Serviced Suites Orchard, Singapore has made an impressive debut as one of the Top 10 Hotels and Top 10 Luxury Hotels in Singapore. As the first serviced suites under the Pan Pacific brand, it opened in the heart of the Orchard Road precinct in 2008 as the only building with façade lighting and sky gardens. Reputed for its discreet yet personalised service, the property was also named one of Best Hotels for Service in the city. 

Despite opening just two years ago, Pan Pacific Serviced Suites Beach Road, Singapore has already claimed its place on the lists for Top 25 Hotels and Best Hotels for Service. Ideally located next to the cultural enclaves of Haji Lane and Arab Street, PPHG’s newest property in Singapore has already won a number of awards, including the World Silver at the FIABCI World Prix d’Excellence Awards last year. 

Celebrating its 30th anniversary this year as one of the city’s landmark hotels, the Forbes’ Recommended Pan Pacific Singapore has once again made it to the lists for Top 10 Luxury Hotels, Top 25 Hotels, and Best Hotels for Service in Singapore.

Pan Pacific Orchard, Singapore, which made its debut as one of the Top 10 Luxury Hotels last year, has successfully defended its spot on this year’s list. Located along Orchard Road, the city’s main shopping belt, the 206-room hotel offers a peaceful retreat with its refined interiors, discreetly elegant guestrooms and culinary delights from its award-winning buffet restaurant, 10 at Claymore. As a testament to its popularity, the hotel is also one of the Top 25 Hotels and Best Hotels for Service this year.

PARKROYAL on Pickering, a PARKROYAL Collection hotel, has nabbed a spot on the lists for Top 25 Hotels and Top 25 Luxury Hotels in Singapore. The hotel-in-a-garden has already accumulated numerous other accolades – notably, it was named the Business Event Venue of the Year at the prestigious Singapore Experience Awards organised by the Singapore Tourism Board, and named Best Hotel at the SG Readers’ Choice Awards.

In Malaysia, PARKROYAL Serviced Suites Kuala Lumpur has been named amongst the Top 10 Hotels and Top 10 for Best Service. Designed to meet the needs of extended-stay travellers, the property lies within the Golden Triangle – the city’s premier shopping, entertainment and dining hub.

“We are delighted by PPHG’s record showing at the latest TripAdvisor Travellers’ Choice Hotels awards. As the leading source of travel information trusted by travellers around the globe, having our properties recognised as Travellers’ Choice Hotels is an incredibly powerful affirmation from our guests. This year, our hotels and serviced suites are listed in multiple categories including Best Service, which is a strong testament to our hotel associates who focus on delivering memorable experiences for our guests,” says Kevin Croley, Senior Vice President, Marketing, Pan Pacific Hotels Group.

For TripAdvisor traveller reviews and opinions of our properties, go to Travellers’ Choice Hotels (Singapore). High-resolution images may be downloaded here.


About Pan Pacific Hotels Group
Pan Pacific Hotels Group is a wholly-owned hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages over 30 hotels, resorts and serviced suites with more than 11,000 rooms including those under development in Asia, Oceania, North America and Europe. The Group comprises two acclaimed brands: “Pan Pacific” and PARKROYAL. “Pan Pacific” is a leading brand in Asia and the Pacific Rim with hotels offering premium accommodations and services.  PARKROYAL is a collection of comfortable leisure and business hotels and resorts located in the heart of cities and interesting locales across Asia Pacific. For more information, visit

About Global Hotel Alliance
Global Hotel Alliance (GHA) is the world´s largest alliance of independent hotel brands. GHA currently includes brands such as Alila, Anantara, Art Series, AVANI, Corinthia, Doyle Collection, First, GLO, Individual Collection, Kempinski, Leela, Lungarno Collection, Marco Polo, Meritage Collection, Meydan, Mokara, Omni, Pan Pacific, PARKROYAL, Per AQUUM, QT, Rydges, Rixos, Shaza, Tangram, Thon, Tivoli and Ultratravel Collection encompassing over 550 upscale and luxury hotels with over 110,000 rooms in 76 different countries.

Media contact

Pan Pacific Hotels Group Limited
Ng Cuili
Manager, Corporate Communications
DID: +65 6808 1269
Mobile: +65 9634 4425
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