Appreciating Healthcare Workers | Pan Pacific Hotels Group | HERO

HERO (Healthcare Employees Recognition & Ovation)

"HERO” (Healthcare Employees Recognition & Ovation) is an initiative by Pan Pacific Hotels Group, honouring and appreciating healthcare workers in Singapore for their dedication and service to the nation as they combat the virus through this pandemic.

This initiative sees the Group contributing 25,000 complimentary room nights as a token of appreciation to the healthcare heroes from these three public healthcare groups, namely Singhealth, National Healthcare Group (NHG) and National University Healthcare System (NUHS). 


Honouring Our Healthcare Workers in Singapore

Apart from this, the Group is also extending preferential room rates, exclusive dining and spa privileges to reward all healthcare heroes in Singapore for that well-deserved respite with their loved ones.  

For detailed information, please refer to FAQ.


Preferential Room Rates for Healthcare Workers in Singapore

  • Special room rates offered to all healthcare workers in Singapore
  • 50% savings on a la carte food menu only at hotel operated food and beverage outlets during stay
  • 30% savings on a la carte treatments at St. Gregory spa during stay

Dining and Spa offers for Healthcare Workers in Singapore (for non-staying guests)

  • 30% savings on a la carte food menu at hotel operated food and beverage outlets
  • 30% savings on a la carte treatment at St. Gregory spa
Book Period Stay Period Participating Hotels Participating Restaurants and Spa Outlets








From 19 October 2020 to 31 March 2021




From 1 December 2020 to 31 March 2021

PARKROYAL on Beach Road
Tel: 6505 5666
Pan Pacific Serviced Suites Beach Road
Tel: 6678 8999
Enjoy privileges at participating restaurants in adjacent PARKROYAL on Beach Road (per above)

Tel: 6845 1000




From 1 January 2021 to 31 March 2021

Pan Pacific Singapore
Tel: 6336 8111
Tel: 6809 8888
PARKROYAL on Kitchener Road
Tel: 6428 3000

Room Reservation Method

  • Room reservations can be made via email (preferred) or phone.
  • For room reservation via email, please mention promotion code 'HCare' in email subject line.
  • For room reservations via phone, please mention ‘HCare’.
  • Room booking details should include:
    • Guest full name
    • Number of guests
    • Stay dates and estimated time of arrival
    • Healthcare Group you are working in and designation
    • Any other requests and queries
    • Credit Card information for guarantee the booking




Pan Pacific Singapore

6336 8111


6845 1000


6809 8888

PARKROYAL on Beach Road

6505 5666

PARKROYAL on Kitchener Road

6428 3000

Pan Pacific Serviced Suites Beach Road

6678 8999


  • The preferential rate is based on room only, inclusive of service charge and applicable tax. Up to a maximum of 2 adults and 2 children (under 12 years old staying in the same room).
  • Preferential room rates and benefits are not transferable.
  • Early check-in and late check-out is subject to availability.
  • This rate is subject to availability at time of reservation.
  • Rooms and special request including bed preferences are subject to availability.
  • Advance booking required prior to arrival at the hotel.
  • Valid staff pass/ID will be required for verification upon check-in/payment.
  • Cancellation can be made without penalty up to 24 hours prior to arrival. One night charge for cancellation within 24 hours will apply.
  • Dining savings is for dine-in on a la carte food menu only at all hotel operated F&B Outlets. Advance reservations required. Not applicable on 24, 25, 31 December 2020; 1 January, 10 to 27 February 2021. Up to a maximum of 5 people dining on the same table per government guidelines. Should this guideline be revised at a later stage, discount will be applicable for a la carte food menu only bill for up to a maximum of 8 diners on the same table.
  • Spa savings is for a la carte treatments at St. Gregory spa for healthcare worker with valid staff pass only. Advance appointment required.
  • Offers cannot be used in conjunction with any other offer or promotion.
  • All information is correct at the time of publication.
  • In the event of any inconsistency between the English and non-English language versions, the English language version shall prevail.




Join as a Pan Pacific DISCOVERY member

Minimum 10% savings on Best Available Rate

Enjoy complimentary room upgrade

Early check-in / Late check-out privileges

Exclusive members-only offers