Appreciating Healthcare Workers | Pan Pacific Hotels Group | HERO

HERO (Healthcare Employees Recognition & Ovation)

"HERO” (Healthcare Employees Recognition & Ovation) is an initiative by Pan Pacific Hotels Group, honouring and appreciating healthcare workers in Singapore for their dedication and service to the nation as they combat the virus through this pandemic.

This initiative sees the Group contributing 25,000 complimentary room nights as a token of appreciation to the healthcare heroes from these three public healthcare groups, namely Singhealth, National Healthcare Group (NHG) and National University Healthcare System (NUHS). 

Honouring Our Healthcare Workers in Singapore – Exclusive Room Rates From SGD155 Nett Only and Privileges Extended Until 30 September 2021

Whether you are in need of an escape from the hustle or another local getaway with the family, we have got great news! Our preferential rooms rates, exclusive dining and spa privileges for all healthcare heroes in Singapore have been extended until 30 September 2021.

For detailed information, please refer to FAQ.


Preferential Room Rates for Healthcare Workers in Singapore (for staying guests from now until 30 September 2021)

  • Special room rates offered to all healthcare workers in Singapore
  • 30% savings when dining at hotel operated restaurants and bars until 30 September 2021
  • 30% savings on a la carte treatments at St. Gregory spa during stay

Dining and Spa Privileges for Healthcare Workers in Singapore (for non-staying guests from now until 30 September 2021)

  • 30% savings when dining at hotel operated food and beverage outlets
  • 30% savings on a la carte treatment at St. Gregory spa
Book Period Stay Period Participating Hotels Participating Restaurants and Spa Outlets





From 19 October 2020 to 30 September 2021





From 1 December 2020 to 30 September 2021


Tel: 6845 1000


Tel: 6809 8888

Pan Pacific Serviced Suites Beach Road

Tel: 6678 8999

Enjoy privileges at participating restaurants in adjacent PARKROYAL on Beach Road (per below)


In addition, enjoy 30% dining savings at;

PARKROYAL on Beach Road's participating restaurants; 

PARKROYAL on Kitchener Road's participating restaurant; 

Room Reservation Method

  • Room reservations can be made via email (preferred) or phone.
  • For room reservation via email, please mention promotion code 'HCare' in email subject line.
  • For room reservations via phone, please mention ‘HCare’.
  • Room booking details should include:
    • Guest full name
    • Number of guests
    • Stay dates and estimated time of arrival
    • Healthcare Group you are working in and designation
    • Any other requests and queries
    • Credit Card information for guarantee the booking





6845 1000


6809 8888

Pan Pacific Serviced Suites Beach Road

6678 8999


  • Dine-in reservations are halted till further guidance from the local authorities.
  • The preferential rate is based on room only, inclusive of service charge and applicable tax. Up to a maximum of 2 adults and 2 children (under 12 years old staying in the same room).
  • Preferential room rates and benefits are not transferable.
  • Early check-in and late check-out is subject to availability.
  • This rate is subject to availability at time of reservation.
  • Rooms and special request including bed preferences are subject to availability.
  • Advance booking required prior to arrival at the hotel.
  • Valid staff pass/ID will be required for verification upon check-in/payment.
  • Cancellation can be made without penalty up to 24 hours prior to arrival. One night charge for cancellation within 24 hours will apply.
  • Spa savings is for a la carte treatments at St. Gregory spa for healthcare worker with valid staff pass only. Advance appointment required.
  • Offers cannot be used in conjunction with any other offer or promotion.
  • All information is correct at the time of publication.
  • In the event of any inconsistency between the English and non-English language versions, the English language version shall prevail.




Join as a Pan Pacific DISCOVERY member

Minimum 10% savings on Best Available Rate

Enjoy complimentary room upgrade

Early check-in / Late check-out privileges

Up to 25% savings on total dining bill

Exclusive members-only offers