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Guest Relations Officer

パン パシフィック オーチャード シンガポール

Key Responsibilities

  • Maximise room sales and revenue for the hotel.
  • Ensure our customers receive a fast and efficient check-in and check-out.
  • Ensure all customer queries or requests are handled in a polite and efficient manner.
  • Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel, which will assist in the maximization of revenue.
  • Ensure all refused business is recorded with reasons for refusal.
  • Adhere to all company credit policies to ensure that all revenue expected will be received.
  • Adhere to pre-set availability and rate controls.
  • Ensure a high level of product knowledge of the hotel and local area.Maintain and update guest history and marketing database as laid down in the front office procedures.
  • Ensure a high level of customer service is consistently maintained.
  • Ensure a high level of liaison is maintained between front office and all other departments within the hotel.
  • Ensure the Front Office Manager is kept fully aware of any relevant feedback from either customers or other departments.
  • Maximise room sales and revenue for the hotel.
  • Comply with all control systems relating to group/tour bookings.
  • Develop and maintain a high level of communication with all major sources of business and advise the Reception Manager where necessary.
  • Advise the Reception Manager of any changes or trends relating to group/tour business.
  • Develop and maintain a high level of communication relating to business opportunity between the hotel and Sales Office.
  • Ensure all departments receive tour information/summary sheets as per laid down procedures.

Talent Profile

  • Minimum ‘N’ level qualification.
  • To have a positive attitude and pleasant personality and general appearance.
  • To demonstrate a natural vitality, with a desire and ambition to satisfy guest requirements and possess a strong guest service mentality.
  • Possess a working knowledge of guest information software systems and ensure basic knowledge of MSWord and MSExcel.

How To Apply

Please submit a cover letter explaining your motivation for the position and how you meet the selection criteria along with a current resume. All application documents are to be submitted via the Apply Now button.

Fraud Warning

Please note a recent scam involves soliciting individuals for international employment via e-mail using various internet based e-mail accounts that use the Pan Pacific name. Individuals are then asked to provide copies of their personal identification and to send money in order to process the application.

Pan Pacific Hotels Group has not authorized this form of communication and no such recruitment program is being offered or sanctioned by our company. These offers are fraudulent. Pan Pacific Hotels Group has notified the authorities to investigate.

If you receive an offer of employment but are unsure if it is legitimate, please contact us.
If you have been a victim of this scheme, please contact your local police department to report the matter.


敬称

Guest Relation Officer

投稿済み

16 July 2012

閉店

29 December 2014

国番号

Singapore

場所

パン パシフィック オーチャード シンガポール


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