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首席礼宾司

天津泛太平洋大酒店

主要职责

工作概述﹣(职位概述)

  • 监督和指导行李服务、订车服务的各方面工作。
  • 领导协调客人的需求,特殊要求和请求来确保为客人提供卓越和超值的服务。

主要职责(职务的主要工作)

  • 对行李服务台的活动和行李服务人员实施监督和指导
  • 对酒店运输部门的活动和其服务人员实施监督和指导
  • 负责挑选和分发客人的信件及行政信件,并将无人接收的信件送返发信人
  • 提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息
  • 最先向客人推荐本酒店的餐饮营业场所,熟知这些营业场所的营业时间和各自的特长
  • 确保大厅始终保持整洁,烟灰缸始终干净
  • 在大厅、餐饮营业场所和其它管理层认为合适的地方协调对客人的呼叫工作
  • 负责维护酒店信息簿(功能板),并确保所有信息的准确性和实效性
  • 在考虑酒店入住情况和预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下,为行李服务部员工准备高效的工作计划,安排节日和假日
  • 确保所有行李服务人员随时保持衣着整洁,工作守时,并且能够快速和高效的完成任务
  • 处理与客人相关的问题,在宾客服务经理缺席的情况下负责与各部门负责人或行政管理部门联系
  • 与上级领导和人力资源部一起进行人力规划和管理需求
  • 与上级领导和财务总监一起编制和管理部门预算

责任

管理的员工

直接         礼宾主管,行李领班

间接         无

年度经营利润和薪金预算

  • 部门预算

主要绩效指标

  • 部门预算
  • 宾客满意度调查

决策职责(决策权)

  • 部门预算
  • 与行李服务运营相关的事宜
  • 酒店职位6级所拥有职权范围

以上主要区域的条款反映了责任和行为,必要的工作理念功能描述,不能做为详细的职责描述,一些固有的工作包括在全部工作要求中。

资格

技能要求

  • 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
  • 具有良好写作技能
  • 熟练使用微软办公软件和前台系统
  • 具有解决问题,推理,号召,组织和培训能力

学历
具有酒店行政管理,酒店管理或相关的大专学历。

经验
拥有2年酒店宾客服务工作经验,包括6个月管理经验,或与此相当的教育和相关工作经验结合的背景。


职位名称

首席礼宾司

发布

8 July 2014

关闭

8 September 2014

地理位置

天津泛太平洋大酒店

部门

前台


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