Primary Responsibilities:

·       Establish standards and procedures for work of housekeeping staff.

·       Supervise, train and retrain Guest Room Team Leader, Guest Room Ambassador, Linen Attendant and Housemen.

·       Conduct training and on-the-job training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.

·       Inspect apartments assigned to them for maintenance and cleanliness which includes scheduling and carry out periodical cleaning programs.

·       Follow up on outstanding maintenance work.

·       Check and pay special attention to VIP apartments.

·       Advise Front Office or Reservation of apartments ready for sale.

·       Attend Housekeeping Associates’ meetings to discuss company policies, work procedures and guests' complaints and to chair Housekeeping Associates’ meetings in the absence of Executive Housekeeper.

·       Attend Operation Meetings in the absence of Executive Housekeeper.

·       Investigate complaints regarding housekeeping service and equipment and take corrective action. Make recommendations to improve service and ensure more efficient operation.

·       Assist to interview job applicants, hires new employees, and recommends promotions, transfers, and dismissals.

·       Daily check to ensure no linen or equipment abuse.

·       Immediate reporting of any damage to furniture, fitting and equipment.

·       Pay special attention to sick guests. Perform cleaning duties in cases of emergency or staff shortage.

Other Responsibilities

·                Support and uphold the company mission, vision and values.

·                Ensure usage of Pan Pacific corporate policies of business conduct.

·                Comprehend company’s (corporate) and property’s business.

·                Demonstrate and is perceived as a role model for:

·       Ability to deal with operational complexities

·       Innovative thinking

·       Professional maturity

·       Service mind set

·       Project management skills

·       Development of people relations

·       Communication effectiveness

·       IT – managing of online information

·                Understand the macro operations of all other operating department within the property.

·                Measure the impact of people management on company’s performance.

·                Ensure that there is effective internal communication on a daily basis for maximum productivity and satisfaction through:

·       Daily briefing

·       Circulation of needed reports

·       Industry information

·       Orientation

·                Manage, assist and discipline associates with particular emphasis on mid to upper management, to ensure a professional business environment is conducted in each department.

·                Possess good understanding of all competencies within the department, so as to expertly lead, motive and develop the teams.

·                Proficiently co-ordinate employment and consultancy agreements.

·                Support internal best practices.

·                Inspire associates to perform their work scope with a high level of quality and integrity.

·                Participate in property-sponsored community events, career fairs, etc.

·                Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates.

·                Maintain professional business confidentiality as required.

·                Perform related duties and special projects as assigned.

·       2 to 3 years experience as a Junior Housekeeper

·       Spoken and written English

·       Self-motivated, Pleasant, Polite, Independent, Cleanliness. Good knowledge of housekeeping operations

Please write in with your detailed resume and email us at careers.servicedsuites@panpacific.com

*We regret to inform that only shortlisted candidates will be notified.