As part of Pan Pacific Hotels Group, we believe that corporate responsibility involves doing what is right for our stakeholders. This entails building and ensuring meaningful relationships with our associates, customers and guests as we continually engage the environment and communities where we operate.


Our Culture

Pan Pacific Hotels and Resorts is committed to ‘Creating Memorable Hotel Experiences’ through great hotels, great people and great relationships.

With our hotels, resorts and serviced suites serving a myriad of international guests, it is important that our associates embrace diversity – in cultures, value systems, opinions, experiences and skills – to provide enriching experiences to our guests, customers and partners.

“Collaborating, communicating openly, recognising and valuing diversity” lie at the core of our Values and help direct our behaviour at all times.

Click here for more information on our Vision, Purpose and Values.

Our Commitment to Our People

Pan Pacific Hotels and Resorts believes in providing equal employment opportunities and rewarding associates based on merit, qualifications, competence and performance without discrimination regardless of race, colour, age, religion, sex, national origin, disability, genetic information, and sexual orientation or any condition or status as protected by law.

A policy of non-discrimination prevails throughout all aspects of the employment relationship including recruitment, selection, placement, transfer, promotion, layoff, termination, training, working conditions, benefits and compensation.

All associates and job applicants are guaranteed equality of employment opportunity. This means that Pan Pacific Hotels and Resorts will not discriminate against any worker or applicant on the basis of any condition as stipulated by law. All recruitment selection, placement and training made by the management will be based on candidates’ job-related abilities and match for the position.


Our Commitment to the Environment

With over 10 global destinations in its portfolio, Pan Pacific Hotels and Resorts is deeply mindful of its ecological footprint and is committed to responsible environmental practices. Green Committees comprising representatives from the facilities, operations, procurement, IT and finance teams have been formed at our hotels to champion and enhance our sustainability efforts.

In North America, Pan Pacific Seattle’s PanEarth sustainability programme continues to lead our conservation efforts. Its zero-impact policy offers guests the option of carbon-neutral stays by purchasing credits for the generation of clean wind energy. The hotel matches, dollar-for-dollar, all guest donations towards renewable energy credits, with 10% of total proceeds going to beneficiaries at Food Lifeline, a local non-profit organisation for hunger relief.

The benefits resulting from the PanEarth sustainability programme have been immense. While setting benchmarks for environmental efforts, PanEarth also works closely with several community organisations and contributes to social causes ranging from hunger relief and muscular dystrophy, to autism and AIDS. It also supports programmes for the elderly and disadvantaged children through fund-raising and volunteer activities. Our ambition is to globalise PanEarth and to spread its initiatives to our other hotels, resorts and serviced suites worldwide.


Our Commitment to the Community

Through charitable missions, volunteer work and donation drives, Pan Pacific Hotels and Resorts actively encourages caring and sharing within the wider community and instilling greater compassion towards the plight of society’s less fortunate.

Our hotels have undertaken numerous initiatives focused on youth development, as well as families and children – one of which is the Youth Career Development Programme (YCDP). Launched in Thailand in cooperation with United Nations Children's Fund, the YCDP is designed to provide innovative educational and vocational training to disadvantaged youths who may otherwise be engulfed in crime, prostitution, drugs, exploitation, abuse, and deprivation.

Over the past decade, the programme has successfully facilitated access to training and employment opportunities in the hospitality industry to hundreds of young men and women from underprivileged families – beneficiaries of the Rajaprajanukrow Foundation – mainly from the Northern and Northeastern provinces of Thailand.