Check-in

From 3:00pm

Check-out

11:00am

Rates Policy

Rates are inclusive of 10% GST and quoted in Australian Dollars (AUD).

Child Policy

Age Policy

Children under 12 years old are allowed to share the room without additional charges using the existing bedding.

Guests under 18 are not permitted to stay at the Hotel unless they are accompanied by a legal guardian or responsible adult.

Rollaway Beds

Up to two children under 12 years may share the room at no additional charge, using existing bedding.

Rollaway beds are available from AUD 90 per room, per night for selected room types.

For Pacific Club Rooms and Suites, the rollaway bed charge is AUD 135 per guest, per night, instead of the standard AUD 90 rate.

Baby Cot/Crib Hire

Complimentary for a maximum of one child under two years upon request (subject to availability).

Airport Shuttle

Please contact our Concierge Team to arrange for shuttle or limousine service at special rates.

Parking Fee

Hotel parking is available 24 hours a day and is subject to availability. Self-parking prices as follows:

• 1 Hour - AUD10
• 2 Hours - AUD20
• 3 Hours - AUD30
• 4 to 24 Hours - AUD40

Valet parking available - AUD65 per day

*Please note that our carpark has a maximum clearance height of 1.9 metres and is subject to availability. Should your vehicle exceed this height, our team will be happy to direct you to suitable nearby parking alternatives.

Accessibility

Wheelchair-accessible rooms and bathrooms are available at the Hotel.

Smoking Rooms

The Hotel has a no-smoking policy. Please speak with our team for designated smoking areas.

Pan Pacific Suite (Presidential Suite)

For the comfort and safety of our guests there is only a maximum of two guests permitted in the Pan Pacific Suite at all times. The hotel imposes a strict no party and excessive noise policy at all times.

Immediate eviction without refund will be strictly enforced without warning to any person(s) found to be creating excessive noise, having a party in the suite or exceeding the number of permitted guests.

Guests of the Pan Pacific Suite who are not listed on the reservation at the time of booking (Visitors) must present valid photo identification acceptable to Pan Pacific Perth, which may be recorded. Visitors are not permitted in the suite after 8pm. 

Advance Purchase

Please note that reservations for advance purchases are strictly non-refundable. In the event of a refund approved by the hotel management due to unforeseen circumstances, the Hotel will not be held responsible for any foreign currency exchange loss or transaction fee by the issuing bank.

At the time of check-in, Pan Pacific Perth requires a valid form of photo identification and physical credit card matching the provided photo identification and reservation details. Check-in may be refused if guests are unable to provide adequate Photo Identification and Payment Security.

Pan Pacific Perth will accept the following photographic identification documents:

• a physical, valid and current Australian state or territory driver’s licence or;
• a physical, valid and current Australian or foreign passport or;
• a physical, valid and current Australian state or territory proof of age card

Photo identification may be recorded by Pan Pacific Perth. No digital forms of photographic identification are accepted.

A physical credit card or debit card in the same name as the reservation and ID must be provided with an agreed pre-authorised amount (AUD 100 per night, capped at AUD 500).

Payment Policy

Credit and Debit Cards

The pre-authorisation is not a charge. Any unused funds will be released by the cardholder’s bank after check-out. The time taken for the funds to become available may vary between financial institutions, and the Hotel has no control over the release timeframe.

If guests choose to settle their account using an alternative payment method at check-out, the card provider may take several days to release the pre-authorised funds.

If full payment of the account is not received, guests authorise Pan Pacific Perth to charge any outstanding balance to the physical credit or debit card provided at check-in.

Cash and EFTPOS Payments

From 1 October 2026, guests paying for their accommodation by debit card or cash must settle the full accommodation charges upon arrival, including any pre-purchased breakfast or valet parking.

Cash and EFTPOS payments cannot be used to provide the required security for incidental charges. A physical credit or debit card must be provided for this purpose.

Accepted Payment Methods

Pan Pacific Perth accepts:

• Visa;
• Mastercard;
• American Express;
• Union Pay;
• Diners Club;
• EFTPOS, where applicable; and
• Cash, where applicable.

From 1 October 2026, card payment surcharges will no longer apply.