Terms Of Use

Terms and Conditions:

Pan Pacific guarantees to provide the lowest room rate available on panpacific.com for any Pan Pacific hotel or resort on the Internet, subject to the following terms and conditions:

  • The competing rate must also be for the same number of guests
  • The booking must be made via panpacific.com.
  • Guest must book the lowest available rate on panpacific.com, for the required accommodations, in order to qualify for the Best Rate Guarantee.
  • The type of room for which the use of the Guarantee is sought, must be the same type of room as booked on the panpacific.com website.
  • Guest must have a confirmed reservation and a system generated confirmation number.


The Pan Pacific Best Rate Guarantee is not valid for the following:

  • Web sites or rates where the hotel’s brand and the specific hotel are not known until the booking is made, this includes opaque and auction sites.
  • Web sites that package travel, entertainment, hotel and/or food and beverage components such as airfare with hotel stay or car rental with hotel stay, or airfare, hotel stay and restaurant voucher, and other such similar packaging.
  • Packaged rates that include taxes, service charges, meals (food & beverage), coupons and vouchers, parking, services or other amenities.
  • Rates that have been negotiated by the hotel with corporations, membership rates, government rates, promotional rates or travel agency rates. (egs: AAA, AARP, Industry Rates).


The Pan Pacific Best Rate Guarantee applies only to the Room Rate for the duration of the reservation and does not include any taxes (unless otherwise noted), tariffs or fees imposed by any government authority (federal, state or local) on either Pan Pacific Hotels & Resorts or the guest for the duration of the guest’s stay. Rates being compared to determine if Guarantee applies must both either be with taxes included, or without taxes included

  • Only one 10% discount per night regardless of the number of lower rates found.
  • If a lower rate is found on a third party web site, but is lower due to currency exchange rate and or rounding applied on the third party web site, the Best Rate Guarantee will not apply.

Pan Pacific Best Rate Guarantee only applies to Pan Pacific managed hotels and excludes the following marketing affiliates:

  • Wuxi Grand Hotel
  • Haneda Excel Hotel Tokyu
  • Kyoto Tokyu Hotel
  • Nagoya Tokyu Hotel
  • Narita Excel Tokyu Hotel
  • Cerulean Tower Tokyu Hotel

Pan Pacific has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the Competing Rate is genuinely available and that the claim meets all terms and conditions. In case of dispute Pan Pacific’s decision is final.