Pan Pacific Melbourne is looking to appoint a Full-Time Guest Service Agent to service our guest arrival, departure and inquiry experiences. 

The Successful Guest Service Agent Will:

• Be responsible for providing our guests with a high quality, seamless service throughout their stay.

• Be the first and last impression of the hotel for our guests and provide Check-In, Check-Out and information services throughout their stay.

• Be able to work a rotating roster including AM & PM shifts and weekends.

Ideally you will have:

• Experience in a similar role in a fast-paced environment

• Excellent verbal communication skills

• Knowledge of Opera

• A genuine passion for hospitality and providing excellent customer service

What we can offer you:

• Attractive pay package

• Complimentary dry-cleaning for uniforms

• Hotel discounts through our global alliance program Discovery

• 50% off food and 50% off beverages at the hotel’s restaurants, bars and café

• Discounted accommodation across worldwide Pan Pacific Hotels Group properties

• Ongoing learning and development 

• Complimentary duty meal per shift

• Partner discounts through our Global Hotel Alliance program www.gha.com as well as many other great local benefits.

If you share our values and are passionate about driving a strong culture of success, results driven and seeking to develop a career with a rapidly growing international hotel brand, then apply now!

Pan Pacific Melbourne is an equal opportunity employer dedicated to creating a diverse and inclusive workplace. We ensure that all employment decisions are based on merit and qualifications, without regard to race, gender, age, disability or other characteristics.