Duty Manager
Date Posted:
15 Mar 2026
Pan Pacific Orchard, Singapore is an award-winning destination hotel, recognised with multiple accolades for its excellence in both design and hospitality. Featuring the visionary architecture of renowned WOHA, the hotel is located in the prestigious Orchard Road district and redefines the city’s skyline with four themed open-air terraces—Forest, Beach, Garden, and Cloud—each offering a distinctive experience.
Within the Forest Terrace, our signature restaurant, Mosella, introduces a Mediterranean sharing concept with a refreshingly modern twist. The Beach Terrace brings a resort-like ambience to the heart of the city, while the Garden Terrace is home to Florette, our luxurious specialty cocktail bar. At the top of the Cloud Terrace, level 18 houses the Claymore Ballroom, Orchard’s highest pillarless ballroom.
Operated by Pan Pacific Hotels Group, a member of UOL Group Limited, Pan Pacific Orchard exemplifies the group’s signature of sincere and graceful luxury. As an award-winning property, it’s not only a premier destination for guests but also an inspiring and rewarding place to work, where employees are part of a team that continues to earn recognition on the global stage.
The Role
Be part of an amazing at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.
The Duty Manager assists the Front Office Manager to supervise the day-to-day operations of the Concierge service, Bell service and Front Desk Reception.
Our Expectations:
- Oversee and is responsible for the pre arrival, arrival, and post arrival of room guest.
- Attend to guests' request and queries promptly and professionally. Handle all guests’ feedback with tact and diplomacy.
- Monitor and continuously improve the service efficiency of Bell services, Front Desk Reception and Concierge service.
- Ensure that all operating equipment are properly maintained and in working order. Coordinate with relevant departments where needed.
- Conduct audit on core functions and practices to ensure that all quality standards are compile.
- Initiate best practices to enhance guest experience through consistency in workflow and effective and efficient performance of daily task.
- Prepare reports and daily logs, highlighting key operational issues to Management.
- Induct and train all new Associates in their respective areas of work
- Identify training needs and work closely with Learning & Development Manager to identify training opportunities.
Talent Profile
We are looking for a go-getter with a guest-oriented personality and have at least 2 years of experience in a similar capacity in the hospitality industry. Candidates who possess more experience may be considered for the Senior Duty Manager position. You must be nimble and be able to think on your feet while managing conflicts and guests' feedback and requests. If you have an eye for detail and is excellent with time keeping and multi-tasking coupled with good working knowledge of OPERA Cloud, write in to us to have a chat!
We are also dedicated to providing equal employment opportunities, including individuals with disabilities.
How to Apply
Click on “APPLY NOW” to apply or email your detailed resume to careers.ppsor.panpacific@panpacific.panpacific.com.panpacific
Check us out on our LINKEDIN page at https://www.linkedin.com/company/pan-pacific-orchard
We regret that only shortlisted candidates will be notified.
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