Duty Manager
The Pan Pacific Orchard presents the pinnacle of design by award-winning WOHA, located in Singapore's prime district Orchard Road.
The 23-floor destination hotel redefines the city's landscape with four themed open-air terraces of distinctive design concepts - Forest, Beach, Garden and Cloud.
Nestled amidst the Forest Terrace is new signature restaurant Mosella, which will introduce a sharing concept of Mediterranean cuisine with a refreshing Peruvian twist. The Beach errace will bring a resort-like experience to the heart of the city, and above, the Garden Terrace will be home to Florette, the Champagne & Oysters specialty bar. At the highest levels of the Cloud Terrace, level 18 will house Orchard’s highest pillarless ballroom, Claymore Ballroom.
Operated by Pan Pacific Hotels Group, a member of UOL Group Limited, Pan Pacific Orchard elevates the guest experience with the Pan Pacific signature of sincere and graceful luxury.
The Role
- Oversee and is responsible for the pre arrival, arrival, and post arrival of room guest.
- Attend to guests' request and queries promptly and professionally. Handle all guests’ feedback with tact and diplomacy.
- Monitor and continuously improve the service efficiency of Bell services, Front Desk Reception and Concierge service.
- Ensure that all operating equipment are properly maintained and in working order. Coordinate with relevant departments where needed.
- Conduct audit on core functions and practices to ensure that all quality standards are compile.
- Initiate best practices to enhance guest experience through consistency in workflow and effective and efficient performance of daily task.
- Prepare reports and daily logs, highlighting key operational issues to Management.
- Induct and train all new Associates in their respective areas of work
- Identify training needs and work closely with Learning & Development Manager to identify training opportunities.
Talent Profile
How to Apply
Click on the "APPLY NOW" button below to apply or email your detailed resume to careers.ppsor@panpacific.com
Check us out on our LinkedIn page at https://www.linkedin.com/company/pan-pacific-orchard
We regret that only shortlisted candidates will be notified.