Front Desk Team Leader

Managed by the Pan Pacific Hotels Group, PARKROYAL COLLECTION Pickering, Singapore is an iconic hotel landmark with a stunning hotel-in-a-garden concept that incorporates energy-saving features throughout the building.

Our sustainable project design and green efforts have earned it numerous accolades including ‘World’s Leading Green City Hotel, 2022’ title at the prestigious World Travel Awards. The 367-room hotel offers uncomplicated, modern and efficient service and a team of hotel associates who find joy in real connections

The Role

  • Assist the Guest Services Manager in supervising and controlling the Front Desk operations and carry out all guest service duties
  • Ensure there is sufficient stock of Front Desk supplies on a weekly basis
  • Help in Room Controlling and assigning of rooms for day arrival as per guest preferences
  • Coordinate with Housekeeping to ensure rooms block are clean for groups check-in
  • Perform duties of Hotel Ambassadors whenever needed such as assisting in checking in and out
  • Be able to conduct daily briefings and/or training when needed to Hotel Ambassadors
  • Be aware of all VIP arrivals and departures, especially corporate guests
  • To undertake any other reasonable assignment by the Guest Service Manager and/or Front Office Manager, as and when required

Talent Profile

  • Minimum of 2 years of experience as a Senior Guest Service Agent with good knowledge of Opera system
  • Min GCE ‘O’ or ‘N’ level and some supervisory skills.
  • High level of flexibility and adaptability
  • Good Communications Skills
  • Able to work on rotating shifts, weekends and Public Holidays

How to Apply

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

Click on the "APPLY NOW" button below to apply or email your resume to careers.prsps@parkroyalcollection.com

We regret that only shortlisted candidates will be notified. 

Thank you for applying!


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