Primary Responsibilities:

·       Maintain and implement as necessary the Absolute Care Revenue Management system in Revenue Department and undertake regular monthly audits and review to ensure standards are being met.

·       To maintain a smart and professional approach within the team and with business partners.

·       Monitor group and transient business thresholds in accordance with selling strategies in Budget & Forecast. Follow all definite and tentative group bookings in Opera S&C and amend selling and rate strategy accordingly to ensure measurable improvements in demand generation and ultimately Rooms yield.

·       Maintain appropriate Pan Pacific Serviced Suites, Singapore forecasting tool reports to ensure measured tracking of results on a daily basis.

·       Handle/Supervise Best Rate Guarantee Claims

·       Supply critical analysis on the effect of short and long term decisions affecting Occupancy, Average Rate, Rev Par and Rooms profit goals.

·       Have knowledge of City Events, Conventions, Holiday seasons, financial and political status of our Country as well as of key business source countries.

·       Strive to achieve Budgeted Rev Par index against the competition Hotel set, Monitor and analyse competitive set in accordance with “Competition Act”

·       Understand the Brand concept of Best Rate Guarantee and exercise care in rate regulation as per Policy outlined by PPHG.

·       Work closely with VP, Serviced Suites Singapore to achieve optimum yield through reputable Third Party Intermediaries.

·       Maintain and analyze Revenue by Room type and ensure appropriate room type sale through various channels per Brand or Hotel product.

·       Actively look for new business opportunities and relate to VP, Serviced Suites Singapore and Director of Sales & Marketing to enhance future potential.

·       Ensure disciplined configuration of Property Management System in terms of Revenue Management, conduct regular audits on reservation entries.

·       Ensure PMS compliance with PPHG standards in terms of rate code, rate description, package elements, market segmentation, yield Class, guest profile, reservation quality, reservation turn away recording.

·       Clearly communicate rate and selling strategy to Sales and Revenue teams.

·       Work closely with individual section heads in Sales and Rooms departments on possible opportunities of Revenue enhancement.

·       Conduct Rooms Revenue meeting, Group follow up meeting once a week, issue the necessary minutes within 48 hours and ensure continued follow up through regular updates.

·       Attend daily Revenue and Sales Teams briefings to ensure clear communication and understanding.

·       Handle guest complaints with a Genuine caring attitude.

·       Ensure prompt completion of daily, weekly, monthly and quarterly reports.

·       Identify high and low dates with maximum possible lead time and adjust strategy accordingly by providing selling tools to Sales and Reservations teams.

·       Any other duties accorded by the Management

Write in with your detailed resume and email us at amanda.liew@pphg.com

*We regret to inform you that only shortlisted candidate will be notified