Inclusive Hospitality, Lasting Community Impact

Pan Pacific London is Responsible Hospitality Verified by Forbes Travel Guide, an industry-leading sustainability standard for luxury hospitality, and has achieved ECOSmart Platinum status, reflecting our commitment to high standards of environmental stewardship. To further strengthen transparency and accountability across our sustainability journey, we have enrolled in the Global Sustainable Tourism Council (GSTC) Certification, a globally recognised benchmark for sustainability and excellence within the travel and tourism industry, underpinned by a rigorous and evidence-based framework.

Our approach to sustainability extends beyond environmental responsibility to encompass social impact, inclusion and community engagement. We actively support local communities through partnerships with charities, including initiatives such as Thames river clean-ups and the donation of hotel items, including clothing, linen and towels to homeless hostels across London. 

We are equally committed to creating inclusive employment pathways. In partnership with Business Education Partnership (UK) Ltd, we delivered work experience opportunities for 12 local school students this year, nurturing the next generation of hospitality talent. Looking ahead, we are developing a 2026 programme with a local café to support training and employment opportunities for people with learning disabilities.

Accessibility and inclusion are fundamental to our philosophy of luxury hospitality. Pan Pacific London offers Changing Places facilities for both guests and the wider community, featuring specialised accessible bathrooms with an adult-sized changing bench and hoist to provide dignified and practical support for people with profound disabilities. We further advance inclusive hospitality through our partnership with IncluGroup and the IncluCare accreditation, the first certification enabling luxury hotels to fully welcome guests with both visible and invisible disabilities.

We also invest in the future of our industry by inspiring young people to pursue careers in hospitality. Through the Hospitality Motivator programme, our associates volunteer as trained mentors, sharing their expertise and passion with students. Beyond our hotel walls, we contribute to city-wide safety and wellbeing through our partnership with the Eastern City Business Improvement District, supporting the City Safe Bus located near Liverpool Street Station. Staffed by police officers, a medic and mental health volunteers, this mobile help hub provides medical assistance, information, phone charging facilities, or simply a reassuring presence for those in need.