Pan Pacific London has achieved ECOSmart Platinum status, reflecting our commitment to high standards of environmental stewardship. To further strengthen transparency and accountability across our sustainability journey, we have enrolled in the Global Sustainable Tourism Council (GSTC) Certification, a globally recognised benchmark for sustainability and excellence within the travel and tourism industry, underpinned by a rigorous and evidence-based framework.
Our approach to sustainability extends beyond environmental responsibility to encompass social impact, inclusion and community engagement. We actively support local communities through partnerships with charities, including initiatives such as Thames river clean-ups and the donation of hotel items, including clothing, linen and towels to homeless hostels across London.
Accessibility and inclusion are fundamental to our philosophy of luxury hospitality. Pan Pacific London offers Changing Places facilities for both guests and the wider community, featuring specialised accessible bathrooms with an adult-sized changing bench and hoist. We further advance inclusive hospitality through our partnership with IncluGroup and the IncluCare accreditation, the first certification enabling luxury hotels to welcome guests with both visible and invisible disabilities.
We also invest in the future of our industry by inspiring young people to pursue careers in hospitality. Through the Hospitality Motivator programme, our associates volunteer as trained mentors, sharing their expertise and passion with students. Beyond our hotel walls, we contribute to city-wide safety and wellbeing through our partnership with the Eastern City Business Improvement District, supporting the City Safe Bus located near Liverpool Street Station. Staffed by police officers, a medic and mental health volunteers, this mobile help hub provides medical assistance, information, phone charging facilities, or simply a reassuring presence for those in need.
We collaborate with likeminded suppliers, Estate Dairy and Foodspeed are Certified B Corporations, and our butcher, Aubrey Allen, released a sustainability report for 2025.
The hotel's air conditioning system includes a heat recovery mechanism, enabling us to regulate both speed and temperature according to occupancy levels.
Sustainability is at the forefront of our guests’ experience, from eco-friendly in-room amenities including bamboo toothbrushes, wooden razors, corn starch shower caps to Cheeky Panda bamboo toilet paper. InnuScience products, with their natural ingredients, eliminate waste and deliver a sustainable cleaning solution in our guestrooms and bathrooms. Working alongside CleanConscience, all partially used toiletries are repurposed and redistributed for the benefit of those in need. Earth cards inform guests that linen is changed every two days, unless requested otherwise, and complimentary water is provided in recycled glass bottles.
Guestrooms are equipped with motion sensors and energy-efficient heating and cooling systems to help optimise energy consumption. Bathrooms also feature dual-flush toilet facilities, supporting responsible water usage and reducing unnecessary waste.
In our 24hr gym we have invested in accessories and self-powered machines including electrically efficient equipment to reduce energy waste.
All Naturalia Sintesi’s products are non-tested on animals, and are paraben-free.
Skin Rocks by Caroline Hirons demonstrates its commitment to environmental sustainability through its plastic-neutral partnerships with rePurpose Global, the introduction of refillable packaging solutions, and the use of FSC-certified cardboard packaging printed with vegetable-based inks. The brand is also cruelty-free and prioritises transparency, favouring thoughtfully formulated products without unnecessary ingredients or excessive complexity.
The Meetings and Events team has implemented a range of environmental initiatives across both back-of-house and operational activities, encompassing paperless best practices and a comprehensive suite of audio-visual (AV) equipment to minimise logistical impact.
Clients can utilise digital screens to display table plans and menus, while meeting rooms are equipped with Samsung digital flipcharts, reducing the need for traditional paper-based alternatives.
All meeting rooms feature high-specification video-conferencing facilities, supporting hybrid events and helping to reduce the environmental impact associated with travel. Recycled glass bottles are also provided for still and sparkling water, further supporting the hotel’s sustainability commitments.
In addition, all meeting rooms are fitted with energy-efficient lighting. The hotel’s air-conditioning system incorporates heat-recovery technology, enabling the regulation of operating speeds and temperatures in response to occupancy levels, optimising energy efficiency.
Be the first to know about our exclusive deals.
