Hotel Policy | Pan Pacific Hanoi | Terms and Conditions

Hotel Policy


From 2:00pm



Rates Policy

Rates are subject to 5% Service Charge and applicable Government Tax (subject to changes without prior notice).

Child Policy

One child per room/ two children per suite (under 12 years old) allowed to share the room with parents/ adults without additional charges using the existing bedding.

One rollaway bed can be provided upon request at extra fee.

Baby Cot/Crib Hire

Complimentary upon request (subject to availability).

Breakfast Pricing

Buffet breakfast at Pacifica is at VND480,000 per adult and VND240,000 per child (aged six to 12 years old) per meal. (Prices are subject to 5% Service Charge and applicable Government Tax).

Taxi Services

The Hotel Concierge is pleased to arrange taxi services for you. For your safety, please avoid illegal and unlicensed vehicles and touts that are around the city.

Parking Fee

Complimentary parking at the Hotel’s parking area for all guests is subject to availability.

Payment Types

The Hotel accepts Visa, Master, American Express, JCB, CUPAY and DINERS.


Disabled rooms are available at the Hotel. Advance request is required.

Non-Smoking Policy

We are non-smoking hotel, and we provide designated smoking areas. Smoking is prohibited in rooms, non-smoking areas and penalties apply.

Pet Policy

Pets are not allowed in the Hotel.