Our Culture and Commitment

We are dedicated to providing gracious and dependable hospitality that will bring out the best in people at every occasion. Every day, we depend on over 7,000 associates of more than 100 different nationalities to provide thousands of guests from all over the world with service based on our values of – Integrity, Teamwork, Results, Respect and Creativity.

Our Culture

Our Pan Pacific People Culture binds us as a team and guides our interactions with one another. At Pan Pacific, 

- We are one united team

- We treat each other with respect and genuine care, and greet one another as we would a friend

- We have a friendly, fun, and trustworthy working relationship 

- We take ownership and pride in everything we do

- We always look and conduct ourselves according to our brand personalities (sincere, gracious, inclusive).

Our Commitment to Our People

As a global operator of hotels, resorts and serviced suites, our talent needs are driven by the passion for diverse and multi-talented teams, who collaborate with mutual respect to achieve shared goals.

A diverse and inclusive workplace

We recognise diversity and value our people. Within the Group, we build original ideas using insights to remain relevant through time. Believing that diversity is strength, we constantly advocate for inclusion at the workplace and are a pioneer in inclusive hiring in Singapore, where we are headquartered.

Equal opportunities and a merit-based reward system

We are committed to delivering positive outcomes, high standards and returns, and offer opportunities for our people to grow with us as we expand our business around the world. Our structured talent programmes help identify and build the next generation of General Managers and key leaders for our hotels, resorts and serviced suites. Across the Group, we promote cross-training and offer our associates opportunities to learn and develop skill sets across brands, functions and geographies.

Our Commitment to the Environment

As our collection of hotels, resorts and serviced suites across the globe continues to grow, we are deeply mindful of our ecological footprint. We work closely with partners such as the World Wildlife Fund (WWF) to educate our audience and effect meaningful changes for the environment.

Our Commitment to the Community

We believe in respecting and caring for the wider community. From raising funds for the needy to food donation drives and charity runs, our hotels, resorts and serviced suites have made a positive impact on the local people and contributed to meaningful causes, wherever they are located.