Facilities and Services

Fitness and Recreation

Relieve your stresses with invigorating workouts in our state-of-the-art fitness centre.

More Information

Enjoy complimentary access to our fitness centre, equipped with the latest treadmills, barbells, cycling machines and more, as you work out surrounded by luscious garden views.

A mahjong recreational facility is also available for your relexation on level one. Bookings can be made in advance through our Concierge Team.

Location

Level One

Opening Hours

6:00am to 11:00pm

Telephone

+86 512 6510 3388 - Ext. 8261/8262

Swimming Pool

Soak in the refreshing waters of our indoor and outdoor swimming pools, surrounded by soothing greenery and rock formations.

More Information

Take a dip regardless of the weather at our Roman-inspired, temperature-controlled indoor swimming pool. Or, lounge by the serene waters of our outdoor pool, set amidst the hotel’s beautiful ancient gardens. For your convenience, a variety of swimwear is available for sale. 

Notice: Please wear swimming cap.

Location

Level One

Opening Hours

6:00am to 11:00pm

Telephone

+86 512 6510 3388 - Ext. 8261/8262

St. Gregory

Journey into a world of renewed vigour and tranquil relaxation at St. Gregory spa, with unique holistic experiences specially designed to rejuvenate your senses.

Location

Level One, Main Building

Opening Hours

6:00am to 11:00pm

Telephone

+86 512 6510 3388 - Ext. 8261/8262

Tours and Activities

Discover the heritage and history of Suzhou with Suzhou Professionals Travel Co. Ltd, our travel partner that offers one-of-a-kind travel experiences.

More Information

One of the best ways to discover beautiful Suzhou is by joining an organised private tour. Depending on how much time you have and your interests, take your pick from various half-day or one-day tour options. Uncover the best that the city has to offer in a culturally enriching, engaging and convenient manner with Suzhou Professionals Travel Co. Ltd. 

Location

Level Two, Main Building

Opening Hours

Weekdays - 9:00am to 8:00pm 
Weekends - 9:00am to 5:00pm 

Telephone

+86 512 6510 3388 - Ext. 8240/8241

Email

peter.gusuzhou@hotmail.com

Other Services and Amenities

Our hotel offers first-rate services and facilities designed to help make your stay in Suzhou a most memorable one.

More Information

With a comprehensive suite of distinctive services available at your convenience, it is easy to feel right at home at Pan Pacific Suzhou. Should you have any enquiries or require any assistance, just approach our friendly Concierge Team who will gladly assist you at any time of the day.

Our Services
  • 24-hour Concierge
  • Babysitting
  • Travel Services
  • Luggage Storage
  • Safe Deposit Boxes
  • Car Rental
  • Limousine
  • Bicycle Rental
  • Currency Exchange
  • Dry Cleaning
  • Laundry/Valet Service
  • High Speed Wi-Fi in Public Areas
  • High Speed Wi-Fi in Business Centre by Request

Ju Zhen Zhai

Choose a beautifully crafted souvenir to commemorate your stay in Suzhou.

More Information

From intricate handmade artware to stone carvings and precious jades, Ju Zhen Zhai is the perfect place to find tasteful gifts and unique souvenirs. 

Our Services
  • Jades
  • Stone carvings
  • Handmade artware
  • Souvenirs

Location

Level One, Main Building

Opening Hours

6:00am to 11:00pm

Parking Facilities

Self-parking and valet services are available at Pan Pacific Suzhou for your convenience.

More Information

Our two-level underground parking facility will ensure that your vehicle is well-protected and safe from the elements.

Our Services
  • Two levels of underground parking lots with a total of 180 parking bays
  • Charges: RMB10 for the first hour, RMB5 for each additional hour (for non-staying guests)
  • Maximum height for vehicles is 1.8m

Location

East of the hotel, near the Pacific Club main entrance

Opening Hours

24 hours

For Your Safety

Round-the-clock surveillance and multiple security for your safety at all times.

More Information

Pan Pacific Suzhou is deeply committed to fostering a safe and secure environment for all guests. Our hotel is equipped with 24-hour surveillance cameras and security guards, while a secure key-card access system in the Pacific Club Tower provides an additional layer of privacy for your peace of mind.

Our Services
  • 24-hour surveillance
  • Secure key-card access to Pacific Club rooms

Accessibility

Pan Pacific Suzhou offers wheelchair-friendly rooms, accessible toilets and ramps for guests with special needs.

More Information

To ensure that guests with limited mobility enjoy their stay at Pan Pacific Suzhou, various facilities such as wheelchairs, accessible toilets and ramps are available. 

Our Services
  • Rooms with accessibility features are located on the second and third floors
  • Wheelchairs
  • Accessible toilets
  • Ramps