Hotel Policy
Check-in |
3:00pm In line with the National Registration Regulations, all guests are required to present a valid physical Identity Card (IC) or a passport during check-in for verification purposes. Other identifications such as Digital ICs (e.g. Singpass), work permits, long-term visit passes, dependent passes, driving licenses and membership cards are not accepted. |
Check-out |
12:00pm |
Minimum Age For Check-in |
Guest must be at least 18 years of age and present at check-in. |
Rates Policy |
Rates are subject to service charge and Goods and Services Tax (GST). An additional fee will apply should a rollaway bed be required. |
Child Policy |
Children under 12 years old are allowed to share the room without additional charges using existing bedding. |
Rollaway Beds |
Rollaway beds are only available for the Signature Suite, and are subject to availability and additional charges. |
| Sofa Beds | Sofa beds are available in selected room categories and can be set up upon request, with an additional charge and subject to availability. The sizes of the sofa beds are as follows:
For enquiries, please reach our Reservations team at +65 6809 8888 or email reserve.prsps.panpacific@parkroyalcollection.panpacific.com.panpacific. |
Baby Cot/Crib Hire |
Complimentary upon request (subject to availability). |
Breakfast Pricing |
Buffet breakfast at Lime Restaurant is at SGD 40 per adult and SGD 20 per child (aged six to 12 years old) per meal. |
Transportation Policy |
An additional SGD 20 night surcharge applies for pick-up between 11:00pm to 06:59am. All transportation are inclusive of meet and greet services at the arrival gate. Bookings cancelled or amended with less than 24 hours’ notice carry a full cancellation rate. Any variances to bookings such as routes or additional waiting time will incur additional charges. |
| Parking Fee | Complimentary parking is available for up to a maximum of two vehicles per room, per stay. Click here for further information. |
| Payment Types | The Hotel accepts cash, Visa, Mastercard, American Express, JCB, Diners, and Union Pay. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel. |
| Accessibility | The Hotel has a driveway ramp, handicap-friendly guestrooms and restrooms, and lift access on every floor. |
| Smoking Rooms | The Hotel has a no-smoking policy. However there are designated areas along the walkways near the hotel entrance should guests wish to smoke. |
Durians |
The Hotel has a no-durian policy and a penalty will be applicable for non-compliance. |














