Hotel Policy
Check-in |
3:00pm |
Check-out |
11:00am |
Minimum Age for Check-in |
Guests must be 18 years of age to check-in to the hotel. |
Rates Policy |
Rates are subject to service charge, consumption tax and Tokyo accommodation tax. |
Child Policy |
A maximum of two children under 12 years old are allowed to share the room without additional charges using existing bedding. |
Rollaway Beds |
Rollaway beds can be placed in selected room categories including Premier King Rooms, Premier Twin Rooms, Garden Suite Rooms and Premier Suite King Rooms at an additional JPY8,000+++ per bed, per night (room only, subject to availability). Japanese futons can be placed in selected room categories including Premier Suite Twin and Japanese Suite Room at an additional JPY8,000+++ per bed, per night (room only, subject to availability). |
Baby Cot/Crib Hire |
Complimentary upon rooms types and request (subject to availability). |
Breakfast Pricing |
Buffet breakfast at JAM17 Dining on 17th floor is at JPY3,200++per adult (aged 13 years+) and JPY1,600++per child (aged 4 to 12 years old). |
Airport Shuttle |
Please contact our Reception for information of the shuttle service to airports. |
Parking Fee |
Parking lot unavailable. |
Payment Types |
The Hotel accepts Visa, Master, American Express, JCB, Diners, and Union Pay. Full room charge must be paid at check-in. |
Accessibility |
The Hotel has a driveway ramp, handicap-friendly guestrooms and restrooms, and lift access on every floor. |
Smoking Rooms |
The hotel is smoke-free facility. There is a designated smoking area on the lobby floor should guests wish to smoke. |
Accommocation Tax |
Accommodation Tax will be charged to whom staying at our hotel. |
Cancellation Policy |
Reservations must be cancelled 2 days (local time) prior to arrival date to avoid a 80% penalty of 1 night's stay or 1 day prior to arrival date to avoid a 100% penalty of 1 night's charge excluding taxes. Cancellation policies may vary by rate, please check individual rates for specific cancellation policy. A no-show fee of 1 night's stay and taxes will apply. |
Pet Policy |
No pets allowed. |