Hotel Policy

Check-in

3:00pm

Check-out

11:00am

Minimum Age for Check-in

Guests must be 18 years of age to check-in to the hotel.

Rates Policy

Rates are subject to service charge, consumption tax and Tokyo accommodation tax.

Child Policy

A maximum of two children under 12 years old are allowed to share the room without additional charges using existing bedding.

Rollaway Beds

Rollaway beds can be placed in selected room categories including Premier King Rooms, Premier Twin Rooms, Garden Suite Rooms and Premier Suite King Rooms at an additional JPY8,000+++ per bed, per night (room only, subject to availability). Japanese futons can be placed in selected room categories including Premier Suite Twin and Japanese Suite Room at an additional JPY8,000+++ per bed, per night (room only, subject to availability).

Baby Cot/Crib Hire

Complimentary upon rooms types and request (subject to availability).

Breakfast Pricing

Buffet breakfast at JAM17 Dining on 17th floor is at JPY3,200++per adult (aged 13 years+) and JPY1,600++per child (aged 4 to 12 years old).

Airport Shuttle

Please contact our Reception for information of the shuttle service to airports.

Parking Fee

Parking lot unavailable.

Payment Types

The Hotel accepts Visa, Master, American Express, JCB, Diners, and Union Pay. Full room charge must be paid at check-in. 

Accessibility

The Hotel has a driveway ramp, handicap-friendly guestrooms and restrooms, and lift access on every floor.

Smoking Rooms

The hotel is smoke-free facility. There is a designated smoking area on the lobby floor should guests wish to smoke.

Accommocation Tax

Accommodation Tax will be charged to whom staying at our hotel.

Room Charge: JPY10,000 - JPY14,999 / Tax JPY100
Room Charge: JPY15,000 and above / Tax JPY200

Note: Accommodation taxes apply to lodging charges calculated per person and per night.

Cancellation Policy

Reservations must be cancelled by 3 p.m. 1 day (local time) prior to arrival date to avoid a 100% penalty of 1 night's charge excluding taxes. Cancellation policies may vary by rate, please check individual rates for specific cancellation policy. A no-show fee of 1 night's stay and taxes will apply.

Pet Policy

No pets allowed.