Corporate Responsibility | Pan Pacific and PARKROYAL Hotels

Corporate Responsibility

Pan Pacific Hotels Group cares for long-term sustainability and is committed to making positive and meaningful impacts where we operate. We strive to reduce our environmental footprint in our operations, promote arts and culture, and uplift our local communities.

Our People and Community

Disability Inclusion

We believe that a diverse workforce reflects the diverse makeup of society, demonstrating our ability to better serve our guests. Thus, we actively champion disability inclusion as we believe that persons with disabilities have strengths and abilities that can help them contribute effectively in a workplace.

In Singapore, we work with SG Enable, an agency dedicated to enabling persons with disabilities, to transit Special Education students from school to the workplace, offering them meaningful employment opportunities and integrating them seamlessly into our safe workplaces.

Work attachment experiences are also provided to Special Education students, reinforcing their vocational training, thereby increasing their employability.

Community Engagement

Through corporate philanthropy, fundraising and volunteerism efforts, Pan Pacific Hotels Group also actively engages like-minded partners and associates to champion and care for society’s less privileged.

In partnership with UNICEF Thailand, Pan Pacific Hotels Group played a key role in starting the Youth Career Development Programme (YCDP) in Bangkok in 1995. The programme was initially set up to serve as a strategic prevention measure against potential exploitation of adolescent women. Since then, it has successfully facilitated access to training and employment opportunities in the hospitality industry to hundreds of young women and men from underprivileged families.

In Singapore, Pan Pacific Hotels Group launched the Eat Well With Us (EWWU) programme in partnership with the National Council of Social Service (NCSS) in 2015. We harnessed the collective experience of senior chefs from our Group’s five Singapore hotels and Si Chuan Dou Hua Restaurant to impart skills and recipes to the cooks of Voluntary Welfare Organisations (VWO), enabling them to create healthier and tastier meals for their residents. To date, EWWU has benefited more than 1,200 residents in 10 VWOs.

As part of our EWWU initiative in Singapore, we have also worked with local partners to mark World Food Day annually since 2016. In 2017, we engaged our guests through a month-long fundraising drive at our five Singapore hotels, which culminated in the purchase and distribution of fresh food bundles to 1,722 needy families islandwide.

Our Environment

With over 30 global destinations in our portfolio, we are deeply mindful of our ecological footprint and are committed to responsible environmental practices. Green Committees comprising representatives from the facilities, operations, procurement, IT and finance teams have been formed at our hotels to champion and enhance our sustainability efforts. 

In North America, Pan Pacific Seattle’s PanEarth sustainability programme continues to lead our conservation efforts. Its zero-impact policy offers guests the option of carbon-neutral stays by purchasing credits for the generation of clean wind energy. The hotel matches, dollar-for- dollar, all guest donations towards renewable energy credits, with 10% of total proceeds going to beneficiaries at Food Lifeline, a local non-profit organisation for hunger relief.

The benefits resulting from the PanEarth sustainability programme have been immense. While setting benchmarks for environmental efforts, PanEarth also works closely with several community organisations and contributes to social causes ranging from hunger relief and muscular dystrophy, to autism and AIDS. It also supports programmes for the elderly and disadvantaged children through fundraising and volunteer activities.

In our continuing ambition to globalise our green efforts, Pan Pacific Hotels Group attained the Global Sustainable Tourism Council (GSTC) Multi-Site Certification for all 8 of its Singapore properties, also achieving the largest number of GSTC-certified room stock and certified properties (hotels & serviced suites) in Singapore – solidifying the Group’s commitment to sustainability and reinforcing its position as a leader in environmentally-conscious hospitality.

Additionally, seven of our properties – Pan Pacific Singapore, PARKROYAL COLLECTION Marina Bay, Singapore, PARKROYAL COLLECTION Pickering, Singapore, PARKROYAL on Beach Road, Pan Pacific Serviced Suites Orchard, Pan Pacific Serviced Suites Beach Road, and PARKROYAL Serviced Suites – have obtained ISO14001 certification, an internationally recognized standard for environmental management systems (EMS).

No Shark Fin globally – in support of environmental sustainability, we stopped serving shark fin across all our properties and dining outlets around the world as of 1 January 2018.

Our Arts and Culture

We are dedicated to weaving vibrant art and culture into the heart of our guests' experiences and communities. In support of local and inclusive art communities, our hotels commission and showcase diverse artworks, offering invaluable exposure opportunities for local artists and artists with disabilities. We provide exhibition spaces and curate programmes in collaboration with art institutions and partners to foster a more vibrant, culturally rich, and inclusive community.