Hotel Policy | Pan Pacific Suzhou | Terms and Conditions

Hotel Policy

Read on to find out more about our hotel policy at Pan Pacific Suzhou. 





Rates Policy

Rates are subject to service charge and Value Added Tax (VAT). An additional fee will apply should a rollaway bed be required.

Child Policy

A maximum of two children under the age of 12 years old are allowed to share the room without additional charges using existing bedding.

Rollaway Beds

Rollaway beds can be placed in selected room categories including Deluxe room, Premier Room, Executive Suite and Pacific Club Room at an additional CNY 173 per room, per night (room only, subject to availability).

Baby Cot/Crib Hire

Complimentary upon request (subject to availability).

Breakfast Pricing

Buffet breakfast at Garden Brasserie is at CNY 128 per adult and CNY 85 per child (aged 6 to 11 years old).

Airport Shuttle

Please contact our Concierge Team to arrange for limousine service at special rates.

Parking Fee

Complimentary parking at Hotel is available for all in-house guests.

Chargeable at CNY 10 for the first hour of parking and CNY 5 per hour for behind, charge is not capped.

Payment Types

The Hotel accepts Visa, Master, American Express, JCB, Diners, Union Pay and local Currency.


The Hotel is elderly friendly.

Smoking Rooms

The Hotel has a no-smoking policy within its public areas, rooms and suites.

Advance Purchase

Please note that reservations for advance purchases are strictly non-refundable. In the event of a refund approved by the hotel management due to unforeseen circumstances, the Hotel will not be held responsible for any foreign currency exchange loss or transaction fee by the issuing bank.