You are at the heart of all we do - COVID-19 | Pan Pacific Whistler Mountainside

COVID-19 Update and Re-opening Information

Thank you for your patience and continued support as we move excitedly towards Phase 3 of BC’s RESTART PLAN in June. The safety and well-being of our guests, associates and community remain our top priority as we all continue successfully taking measures to help curb this global pandemic here in BC, Canada. We are now accepting reservations from 22 June 2020 onwards. Please choose your dates and suite here, or call us in Whistler 1.888.905.9995.

We are busy reading our two all-suite hotels for re-opening and developing our new Safety Plan policies and procedures for enhanced cleaning protocols and safe physical distancing measures throughout the hotels.

As we continue to develop our Cleanliness and Safety Plan, please be assured we are following Health Canada, BC Centre for Disease Control, and Worksafe BC’s latest recommendations and guidelines, which include the temporary closure of our whirlpools, steam, sauna, and exercise rooms. Similarly, the breakfast buffet at our Village Centre property will not be available for guests in the immediate future.

Our team looks forward to welcoming you back to Whistler very soon. We will post further updates here and, on Instagram, and Facebook.

Revised Cancellation Policy:

For bookings up to and including 21 June 2020: Guests who currently hold reservations up to and including 21 June will be contacted directly and will receive a full refund or can transfer their bookings to a later date.

For bookings from 22 to 30 June 2020: There will be no penalty for cancellations for guests who have booked a stay via direct channels and online travel agencies until 30 June 2020. We would be happy to provide you with new vacation dates or a credit for a future stay, valid for a year. For new bookings, this summer and fall, your reservation is fully cancellable, 48 hours prior to arrival.

For further information on preventing the transmission of COVID-19, please visit the BC Centre for Disease Control. To learn more about COVID-19, symptoms, how it spreads and prevention, please visit HealthLink BC.