Safety Protocols | Pan Pacific Mountainside

Welcome Back

Our guests, associates, and community well-being remain our top priority in this exciting time of returning to travel experiences. We look forward to welcoming you back to Whistler.


  • There is now paperless check-in that requires that the named guest provide their photo ID and the same credit card in their name that was used to book the reservation.
  • Until further notice we will not accept cash as payment.
  • There is hand sanitizer available throughout our common areas.
  • We have enhanced the frequency of sanitization of all touchpoints throughout our properties.
  • The fitness centre and steam room will be open to hotel guests only from 6am to 10pm.
  • The pool and hot tubs will be open to hotel guests only from 8am to 10pm.


  • In between stays the guest suites are cleaned and disinfected using enhanced cleaning sanitation protocols in line with guidelines stipulated by provincial health authorities. Single-use items are replaced, and every dish/utensil/pot in the kitchen is cleaned between stays.
  • Every associate has undergone COVID-19 related training and is expected to maintain the highest standards of personal sanitization and handwashing protocols, as well as maintain social distancing in the back of the house where possible.
  • Associates are asked not to be on any premises if feeling unwell.

If you have any questions or need help with your travel planning, please call us directly in the resort: 1.888.905.9995.