Check-in & Check-out

Guests must be at least 21 years of age to register and check in to a suite. Check-in time is from 3:00 PM, while check-out time is by 12:00 PM.

Guest Identity Verification Requirement at Check-In

In line with Regulation 17 of the National Registration Regulations (NRR), guests must present a valid physical Identity Card (IC) or Passport for verification during check-in. Digital NRICs (e.g., via Singpass) and other IDs such as work permits, In-Principle Approval (IPA) letters, driving licences, and membership cards are not accepted. Only original physical ICs or passports are permitted for identity verification. For further clarification, please contact us at +65 6678 8888 or email to enquiry.ppssbr.panpacific@panpacific.panpacific.com.panpacific.

Rates Policy

Rates are subject to prevailing Goods and Services Tax (GST). 

Child Policy

A maximum of one child under the age of six years old is allowed to share the room without additional charges using existing bedding.

Rollaway Beds

Rollaway beds are available upon request for selected suite categories, subject to availability and suite layout configuration. A charge of SGD80+ per suite per night applies, subject to prevailing Goods and Services Tax (GST). Rates are subject to revision without prior notice.

Baby Cot/Crib Hire

Complimentary upon request (subject to availability).

Breakfast Pricing

Buffet breakfast is available at the Pacific Lounge from 6:00 AM to 10:30 AM, at an additional cost of SGD30+ per person per day. Children under the age of six are entitled to complimentary breakfast with an accompanying adult. Breakfast service is not available on Sundays and Public Holidays. Price is subject to prevailing Goods and Services Tax (GST) and is subject to revision without prior notice.

Airport Shuttle

Please contact our Guest Services Ambassadors to arrange for limousine service.

Parking Fee

Complimentary basement parking is available for all monthly stay residents. Click here for further information.

Valet Parking

Valet parking service is not available.

Payment Types

The Serviced Suites accepts Visa, Master, American Express, JCB, Diners, and Union Pay. Please note that the Serviced Suites does not accept any form of reservations made by virtual cards. Please present the same credit card used to guarantee your booking when checking in or making payment upon your arrival.

Accessibility

Our serviced suites is committed to providing accessible facilities and services for our guests. Some of our accessible features include:

• Step-free access to the lobby and common areas
• Accessible parking facilities
• Wheelchair-accessible Pacific Lounge with an accessible restroom on the same level
• Accessible guest room with wheelchair-friendly access
• Roll-in shower
• Grab bars in the bathroom
• Foldable shower seat
• Height-adjustable shower head
• Emergency call button in the bathroom

Guests with specific accessibility needs are encouraged to contact us via enquiry.ppssbr.panpacific@panpacific.panpacific.com.panpacific prior to their stay.

Smoking Rooms

The Serviced Suites maintain a strict no-smoking policy within its public areas and suites. A cleaning fee of SGD 300 per suite per incident will apply for any violation of this policy. Please speak with our team for the designated smoking area.