Serviced Suites Policy





Minimum Age for Check-in

Guests must be at least 18 years of age to register and check-in to the serviced suites.

Rates Policy

All room rates are subject to 6% Sales & Service Tax (SST). A Tourism Tax of MYR 10 per room, per night for foreign passport holders will be collected upon check-in. The Tourism Tax exemption until 31 December 2022.

Child Policy

A maximum of one child under the age of six years old is allowed to share the one-bedroom suite and a maximum of two children under the age of six years old are allowed to share the two-bedroom suite without additional charges using existing bedding. If extra beds for the children are required, we provide rollaway bed inclusive of breakfast starting from an additional MYR 180 per room, per night for inclusive continental breakfast. 

Rollaway Beds

A third person will be subject to an extra person charge of MYR180 for an extra bed, inclusive of continental breakfast and subject to availability. (Price is subject to 6% Sales and Services Tax and subject to change without prior notice).

Baby Cot/Crib Hire

Complimentary for a maximum of one child under two years old upon request (subject to availability). 

Breakfast Pricing

Continental Breakfast is inclusive in the room rate.

Airport Shuttle

Please contact our Concierge Team to arrange for hotel limousine service at special rates.

Parking Fee

Complimentary parking is available for up to a maximum of one vehicle per room, per stay.

Valet Parking

Valet parking is chargeable at RM35 per day.

Payment Types

The Serviced Suite accepts Visa, Master and American Express. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel.


The Serviced Suite has wheelchair access facilities at the public areas and lift access on every floor. 

Smoking Rooms

The Serviced Suite has a no-smoking policy. However, there are designated areas at the Serviced Suite entrance and some parts of the garden should guests wish to smoke. e-cigarette and vape and any other form of smoking are also prohibited.

Cancelation Policy

Reservations must be cancelled two days (local time) prior to arrival date to avoid a penalty of one night's stay, excluding taxes. Cancellation policies may vary by rate, please check individual rates for specific cancellation policy. A no-show fee of one night's stay and taxes will apply.

Pet Policy

No pets allowed.